Social Services Coordinator

Social Services Coordinator

Reports to

Sr. Field Supervisor

Location: Chicago, IL

Employment Type: Full Time

Salary Range: $45,000-50,000

About jasc

JASC was founded in 1946 to assist the approximately 30,000 Japanese Americans resettling in Chicago following their incarceration during WWII. Since then, JASC has evolved into an organization that serves people of all ages, races, and ethnicities from a foundation of Japanese American values.

JASC’s programs now focus on social services (home support services, adult day services) and a broad range of educational and cultural offerings for the greater Chicago area. JASC’s publicly accessible, community-based Legacy Center is home to one of the nation’s largest collections on the history of Japanese Americans. In 2022, after decades of growth and recognizing the evolving needs of communities in the Midwest, JASC purchased its “Forever Home” in the West Ridge neighborhood of Chicago.

The Japanese American Service Committee (JASC) is seeking a dedicated, organized, and empathetic Social Services Coordinator to join our team. This role is vital to ensuring the smooth delivery of our support services to clients, particularly seniors and families in need of home care.

The Social Services Coordinator will be responsible for assessing client needs, managing the complex scheduling and communication for our team of homemakers, ensuring meticulous regulatory compliance through reporting and auditing, and directly stepping in to support clients when emergency coverage is needed.

Duties & Responsibilities

• Client & homemaker communication
• Conduct comprehensive initial and ongoing client assessments to determine eligibility, identify specific needs, and develop appropriate care plans.
• Act as the first point of contact for clients and their families, providing resources, guidance, and support.
• Oversee and manage the daily, weekly, and monthly schedules for all agency homemakers.
• Serve as the main hub for communication with homemakers regarding schedule assignments, adjustments, and last-minute rearrangements.
• Effectively resolve scheduling conflicts to ensure seamless service continuity for clients.