Build your resume in your free account, then run the resume checker for an instant score plus healthcare-specific findings on licensure and clinical experience.
Shaded band: the middle 50% of posted behavioral health roles in Glen Burnie, Maryland rates. This role sits in the 5th percentile.
About the role
Pay for this role is about 58% below the Glen Burnie, Maryland median for behavioral health roles.
The Support Staff provides comprehensive services including case management, crisis intervention, and community advocacy for clients. They are also responsible for accurate documentation, medication monitoring, and assisting with daily living skills in both individual and group settings.
Job DetailsJob Location
Residential
Glen
Burnie -
Glen
Burnie,
MD 21061Salary
Range: $18.75 - $18.75 HourlyKey Point Health Services, Inc. GLEN BURNIE, MD www.keypoint.org
Schedule:
Monday -
Friday: 7am-3:30pm
Pay: $18.75hr
Type: Full-Time SUMMARY OF RESPONSIBILITIES
Support Staff is responsible for the comprehensive services offered through on-site and off-site programs. This includes case management, psycho education, crisis intervention, advocacy, and community liaison.
Timely and accurate completion of all documentation such as shift logs, incident reports, and service notes.
Medication monitoring and education to support self-dosing of medication.
Teaching community skills including ADLs as needed in both individual and group settings.
A Rehab Counselor will assist in the transportation of clients between residences, office, and community locations as needed.
Assist the Rehabilitation Counselors and other staff as needed.
Maintaining their level of skill by completing the required 20 hours per year of training. In addition, each employee is expected to abide by all safety rules and regulations of the department and facility.
Support Staff is responsible for carrying out the mission, philosophy of care and policies of Key Point. They also perform other duties as needed to achieve program goals and objectives.
May be responsible for scheduling client appointments as needed and coordinating with treatment team members.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice. SUPERVISION AND COORDINATION OF SERVICES Support Staff reports directly to their immediate supervisor and/or the Program Director. Support Staff coordinates with other professionals within the agency as well as outside agencies to create an interdisciplinary team approach and other assigned duties. The employee abides by the ethics set forth by the agency and the profession as a whole.
Education and
Experience:
Requirements
The position requires a high school diploma and no prior experience is necessary. Candidates should demonstrate proficiency in advocacy, case management, and possess strong interpersonal and communication skills.
high school
Advocacy
Documentation
Scheduling
Transportation
Patient confidentiality
Oral communication
ADLs
Writing skills
Interpersonal communication
Crisis intervention
Case management
Medication monitoring
Community liaison
Psycho education
Posting details
Employment type
Other
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $19/hr
Location
Glen Burnie, Maryland
Posted
Jul 31, 2026
Application
Employer website
High school diploma - no experience required
Desirable
MINIMUM
Qualifications
Knowledge,
Skills, and
Abilities:
Support Staff should have either experience or education related to the population with whom they shall work.
The employee should have knowledge of the DSM and relevant symptoms of the most common diagnosis within the RRP programs.
Support Staff will be able to demonstrate proficiency in advocacy skills and case management skills.
The employee demonstrates the ability to express themselves well through writing, interpersonal and oral communication skills.
They will demonstrate an understanding and sensitivity to serving culturally diverse and/or special needs population while maintaining patient confidentially. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, climb, ascend and descend stairs, balance, taste, and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The RRP Support staff works in a combination of office and community settings, including individuals’ residences. The Support Staff will not be required to work in conditioning including uncomfortable levels of heat, cold, light, or noise. They will not be required to work in environment in which They feel uncomfortable or that the proposed environment is in any way detrimental to their health. The position may require repetitive use of computer, keyboard, and mouse. TRAVEL Support Staff is expected to travel locally between the office, client’s residences, and community settings. They are not expected to travel out of state but may be expected to travel overnight. (For AON support staff only) It is the policy of Key Point Health Services Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law Qualifications
Market context
Behavioral health roles remain steady in Maryland
Behavioral-health roles in Maryland are typically driven by ongoing demand in community programs, outpatient settings, and care teams supporting patients with complex needs. These positions can be competitive because employers often look for a high school diploma or GED, at least two years of related experience, and an active American Heart Association BLS certification. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm your certification status and recent experience before applying.
