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Shaded band: the middle 50% of 373 posted behavioral health roles in Chicago, Illinois rates. This role sits in the 56th percentile.
About the role
Pay for this role is about 5% above the Chicago, Illinois median for behavioral health roles.
The Case Manager manages a caseload of participants, conducting intakes, needs assessments, and developing service plans. They also coordinate medical and psychiatric care, provide crisis intervention, and maintain accurate documentation of all participant interactions.
Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.
Why Join Us?
Be part of a mission-driven organization dedicated to health equity and social justice.
Work in a supportive, inclusive, and culturally competent environment.
Access to continuous learning opportunities and professional development.
Comprehensive benefits package.
Contribute to groundbreaking health initiatives and research.
Benefits
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
Paid Time Off:
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses
SALARY
The position pays $34.19/hour
Principal duties and responsibilities
Manages a caseload of assigned HBH participants with support.
Coordinates and assists with assigned HBH participant intakes, completing PHQ-9 questionnaires, and needs assessments.
Requirements
Candidates must have a high school diploma with 8+ years of experience, an associate degree with 6+ years, a bachelor's degree with 4-6 years, or a master's degree with 2-4 years of experience in a community-based medical or social services setting. Bilingual proficiency in English and Spanish is required.
high school
associate degree
bachelor degree
postgraduate degree
Communication
Documentation
Bilingual
Interpersonal skills
Treatment planning
Cultural competency
Patient assessment
Case management
Crisis management
Needs assessment
Referral coordination
Resource coordination
Data reporting
Social services
LGBTQ+ health
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
5-10 yrs
Salary
$34 - $34/hr
Location
Chicago, Illinois
Posted
Jul 21, 2026
Application
Employer website
Assists participants in developing service plans.
Provides ongoing assessments and evaluates the effectiveness of service plans and progress made by participants and participates in client treatment planning and case review with the manager of program staff.
Coordinates and conducts a comprehensive assessment process for assigned participants, as appropriate.
Develops and monitors a regularly reviewed action plan in partnership with the participants and Social Service program team.
Provides case management services including monitoring participant needs and making referrals as needed, in consultation with the Social Services program team.
Identifies and coordinates resources for direct medical, clinical, and psychiatric care of program participants with program staff.
Ensures all parties are kept informed about the medical and psychiatric needs of the participants and completes referrals in a timely manner.
Coordinates with program staff to ensure that participants are active and engaged in services, appointments, meetings, and activities.
Contacts enrolled participants monthly by phone, email, video, or in person for individual case management.
Documents and updates all interactions with enrolled and new participants, writes clear and concise notes, and maintains daily logs on all participants.
Maintains and reports applicable statistics regarding programs and participant services.
Manages any crisis and/or emergencies that may occur on the units with patients.
Provides telephone and/or in-person screening to patients that are requesting immediate service.
Responds to all shift emergencies and effectively completes all documentation.
Prepares and accurately submits all required forms and statistical reports, maintains documents regarding participant’s cooperation, daily activities, and other records in compliance with agency and external policies, procedures, and applicable licensing standards.
Participates in and contributes to regularly scheduled supervisory and team meetings.
Participates in program planning and evaluation.
Performs related duties as assigned.
Qualifications, knowledge, & skills required
Education and Experience
• High school diploma/GED or equivalent is required and 8 or more years of experience working in a community based medical/social services setting.
OR
Associate degree and 6 or more years of experience working in a community based medical/social services setting.
OR
Bachelor’s degree in social work or related field and 4-6 years of experience working in a community based medical/social services setting.
OR
Master’s degree in social work or related field and 2-4 years of experience working in a community based medical/social services setting.
Knowledge, Skills, and Abilities
Demonstrated cultural competency working with system-involved LGBTQ communities
Knowledge of and familiarity with navigating social services and government agencies
Experience navigating social services and government agencies
Ability to write in a concise and organized manner, and use correct grammar
Ability to develops results-oriented conclusions
Ability to remain calm in emergency situations and follow emergency policies and procedures
Ability to adapt own behavioral and communication style to gain cooperation of managers, co-workers, peers, clients, patients, and suppliers
Bilingual (English/Spanish) required.
Preferred
• Experience facilitating restorative practices and/or youth groups is preferred.
Ada specifications
Requires ability to speak audibly and listen actively.
Requires ability to use computers, telephones and other office equipment.
Requires ability to sit for extended periods of time.
May require occasional bending and lifting up to 25 pounds.
May require periodic travel.
Equal opportunity statement
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Market context
Behavioral health roles in Illinois
Behavioral health positions in Illinois often draw steady interest because employers look for licensed or graduate-prepared candidates who can work in clinical, community, or care-coordination settings. This role is competitive because the required background is specific—either a master’s degree in a human services field or an active Illinois RN license, with behavioral health experience preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your licensure, degree, and setting experience before applying.
