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  3. SRO Residential Services Coordinator 3
DePaul logo

SRO Residential Services Coordinator 3

DePaul·Town of West Seneca, New York

$24 - $24/hrFull TimeOn Site2-5 yrsPosted 12 days ago
Practice for this role

SRO Residential Services Coordinator 3 · $24 - $24/hr

How this role compares

Computed from live listings

  • -22% vs. median posted rate for behavioral health roles in New York ($30.50/hr, n=3608)
$1.00/hr · p10p90 · $42,250/hr
this role: $23.75/hrmedian $30.50/hr

Shaded band: the middle 50% of 3,608 posted behavioral health roles in New York rates. This role sits in the 27th percentile.

About the role

Pay for this role is about 22% below the New York median for behavioral health roles.

The Residential Services Coordinator provides direct support, advocacy, and education to residents to enhance their autonomy and recovery process. They are responsible for developing individualized service plans, monitoring resident progress, and coordinating necessary medical and rehabilitative services.

Overview Ebenezer Square, a DePaul Community Residence-Single Room Occupancy (CR-SRO) Program, is looking for a passionate mental health professional to join our team! The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education to the residents in the program by assisting them with the development of and individualized service plan and then performing and coordinating the services and functions necessary to enhance the resident’s autonomy, quality of life and recovery process. Why work for DePaul? Make a positive difference in someone's life Supportive work environment We value diversity Opportunity for professional development and career advancement Excellent benefits and competitive wages Pay range for this position is $23.75 - $24.35/hour

Responsibilities

Works with the Management staff to provide perspective residents with tours and lunch visits and then provides input to the Admission / Management team with regard to the individual’s acceptance in to the program. Ensure that each resident receives comprehensive service planning in a person-centered approach during the resident’s tenure with the program. This includes the delivery of recovery-oriented services and on-going discharge planning practices. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the NYS Office of Mental Health (OMH). Conduct / complete quarterly service plan reviews with the resident and his / her support team in an effort to ascertain the resident’s progress and to make revisions / updates to the plan when necessary. Provides teaching, monitoring and recovery-oriented supports to residents in accordance with OMH 595 including the following rehabilitative services; Assertiveness / Self Advocacy Training, Community Integration / Resource Development, Daily Living Skills Training, Health Services Education, Medication Management and Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services and Symptom Management. Observe, monitor, document and report resident behaviors as well as their progress in accordance with agency standards. Maintain accurate and timely resident files, including the documentation of progress notes, the updating of service plans, the maintenance of psychiatric and medical records, as well as other pertinent information relating to the resident. Ensures that annual appointments for physicals, eye exams, medical specialist appointments (such as OB / GYN appointments) and dental appointments are scheduled and ensures that transportation is arranged for these appointments when necessary. Works collaboratively with the Resident’s Health Home Care Manager and other community service providers to ensure continuity of care for each individual. Serves as a key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual’s mental health and well-being. Provides direct assistance to the residents with regard to daily living skill training including the upkeep of resident rooms, training in the areas of preparing simple meals and assistance with laundry when indicated. Helps residents plan for the purchasing of clothes and other necessities. Works with residents to encourage a healthy connection with family and communities and to develop new supports and interests. Coordinates and participates in resident’s recreational activities when indicated. Assists the Medication Coordinators with the supervision of resident medications when necessary and assumes dining room responsibilities during breakfast when assigned. Provide safe transporting of residents when necessary. Respects and maintains resident confidentiality and demonstrates a caring positive attitude toward all residents (as per respect policy), staff, guests, family members and service providers. Follow all safety rules and regulations for self, residents and staff. Attend staff meetings and trainings as required by supervisor. Works as a member of the residential team for each resident and give relevant input for treatment / support team meetings and continued stay reviews. Performs any other duties necessary for the effective operation of the program and / or the well-being of the residents.

Qualifications

Education and Experience: Needs to meet one of the following three criteria: A. Bachelor’s degree in Human Services field plus at least one (1) year of experience working in a Human Services field. B. Associates degree in a Human Services field plus at least three (3) years of related experience working in a Human Services field. C. High School diploma / GED plus at least five (5) years of experience working in a Human Services field. *In addition to the above criteria this position also requires a clean/valid New York State driving record as outlined in DePaul’s personnel policy. Must be at least Eighteen (18) years of age. Work Environment The schedule for this position is: Sunday-Wednesday, 12:30pm-11pm. (flexible)

Benefits

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program. DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.

Requirements

Candidates must possess a high school diploma, associate degree, or bachelor's degree in a human services field, combined with 1 to 5 years of relevant experience. A clean and valid New York State driver's license is also required for this position.

  • high school
  • associate degree
  • bachelor degree
  • Interpersonal Skills
  • Case Management
  • Communication
  • Advocacy
  • Documentation
  • Record Keeping
  • Crisis Intervention
  • Discharge Planning
  • Medication Management
  • Mental Health Support
  • Behavioral Monitoring
  • Daily Living Skills Training
  • Substance Abuse Support
  • Rehabilitative Counseling
  • Individualized Service Planning

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$24 - $24/hr
Location
Town of West Seneca, New York
Posted
Aug 27, 2026
Closes
Jul 31, 2027
Application
Employer website
DePaul logo

Hiring organization

DePaul

DePaul builds the foundation for lasting change through compassionate, person-centered services and exceptional housing.

IndustryHospitals and Health Care
TypeNonprofit
Size1,001-5,000 employees
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Market context

New York residential services role in demand

In New York, residential services coordinator roles are often competitive because employers look for a mix of human services experience and the right education level, along with a clean, valid license or credential where required. This posting is especially relevant for candidates who can document direct service experience and match one of the stated education-and-experience pathways. Review the AI-summarized requirements and benefits here to save time, then confirm your background aligns before applying.

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