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Mental Health Association - Western MA·Springfield, Massachusetts
1st Shift Direct Care · $19 - $21/hr
Computed from live listings
Shaded band: the middle 50% of 87 posted behavioral health roles in Springfield, Massachusetts rates. This role sits in the 22nd percentile.
Pay for this role is about 27% below the Springfield, Massachusetts median for behavioral health roles.
Direct Care Workers provide supportive, person-centered care to individuals in a residential setting, focusing on recovery, rehabilitation, and life skills development. They are responsible for facilitating group activities, maintaining accurate documentation, and ensuring the safety and well-being of participants.
Direct Care Workers will provide a supportive environment in a community residential setting, empowering the participants who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction in achieving their vision of recovery and rehabilitation, focusing on strength and resiliency through person-centered planning. They will perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), organizational mission, policies, practices, program funding and applicable regulatory agency guidelines. Pay Range: $19-$21 an hour Open Shift: Tuesday through Saturday 8am-4pm (40hrs) Key Responsibilities Support participants with daily routines (cooking, cleaning, hygiene, etc.) Teach life skills and promote independence Provide transportation to appointments or activities Encourage self-advocacy and connect participants to community resources Facilitate group activities and house meetings Respond to health or behavioral concerns using supportive strategies Maintain accurate documentation and uphold safety protocols About the Division of Recovery Services (DRS) The Division of Recovery Services (DRS) supports individuals of all ages navigating mental health and substance use challenges. Our youth residential programs provide a safe, structured environment for adolescents involved with the Department of Children and Families (DCF) to address behavioral health needs. For adults, DRS offers residential and outreach support for those in recovery or living with addiction, including many with co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. High school diploma or equivalent (GED) Human services experience is preferred Valid driver’s license Reliable transportation to utilize during work hours Auto insurance with your name listed as an insured driver on the policy Must be at least 18 years old Strong communication skills and a team-first mindset Patience, compassion, and the ability to adapt to participant needs Ability to pass background checks and required certifications (MAP, CPR, First Aid) Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability $19-$21 an hour
Candidates must possess a high school diploma or equivalent and have a valid driver's license with reliable transportation. Experience in human services is preferred, and the ability to pass background checks and obtain certifications like CPR and First Aid is required.
Market context
In Massachusetts, direct care positions commonly draw interest because providers need dependable staff for day-to-day support in residential and community settings. This role is competitive for candidates who can show consistent attendance, strong communication, and experience with brain injury or mental health support; the listed requirements and benefits here are AI-summarized from the original job description, helping you review the role faster. Before applying, match your resume to the diploma or GED requirement and highlight any hands-on care experience.
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