Role Description As a Clinical Case Manager at ComoCare, you’ll serve as the primary point of contact for patients, ensuring they have the guidance, resources, and encouragement needed to complete treatment successfully.
You’ll manage every stage of the patient experience — from intake and admission through retention and discharge — while coordinating care and addressing barriers that may prevent patients from fully engaging in treatment.
Responsibilities include, but not limited to, the following: Serve as the main point of contact for patients throughout their course of care Manage patient intake, admissions, engagement, and discharge processes Maintain an accurate and up-to-date patient census, ensuring no one falls through the cracks Support retention efforts by proactively addressing barriers to attendance or participation Monitor patient progress and collaborate with clinicians to ensure continuity of care Coordinate logistics and community resources to meet patient needs (e.g., transportation, childcare, scheduling support) Track and report on key performance indicators (KPIs) such as patient census, admissions, retention, and completion rates Communicate and partner with the patient’s FQHC care team, including but not limited to the patient’s primary care provider and existing behavioral health provider, to ensure each patient receives the appropriate care and resources Build trusting relationships with patients through empathy, consistency, and clear communication Work closely with therapists, call center specialists, and clinical leadership to optimize the patient experience and outcomes Reporting: This role will report to the Clinical Director Required Qualifications 1–2 years of experience (including graduate internships/practicums) providing behavioral health services or case management in outpatient or community-based settings.
Demonstrated experience or strong interest in coordinating care with multidisciplinary teams, primary care systems, and external social service organizations.
Capability to build rapport, navigate resource delivery systems, and partner with the team to deliver trauma-informed care.
Excellent communication and documentation skills.
Strong organizational and process-management skills with attention to detail.
Demonstrated success managing patient intake, admissions, and retention workflows.
High empathy quotient with a strong commitment to patient-centered, advocacy-focused care.
Passion for serving underserved populations and advancing access to behavioral health care
Preferred Qualifications
Experience working within community health centers, FQHCs, or similar integrated health settings. Background working in or interning with intensive outpatient (IOP), partial hospitalization (PHP), or community mental health case management programs. Experience using electronic health records (EHR) and specialized case management tracking systems. Bilingual (English and Spanish). Highlights of our comprehensive benefits package: Health, Dental, Vision insurance 401(k) with Company match Competitive pay Paid vacation, holidays, and sick leave Continuing education and licensure reimbursement You will collaborate with like-minded health care professionals who, like you, understand the importance and value of ComoCare’s high-quality, behavioral health care. ComoCare is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally-protected characteristics. ComoCare is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email careers@ComoCare.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.
