Pharmacy Technician/Coordinator

Type

• Regular
• Full-time
• Employee
• Schedule:
• Mondays through
• Thursdays 7:00
• AM to 4:30
• PM and
• Fridays 7:30
• AM to 11:30
• AM
• Location: Onsite in
• Wilmington,
• NC (no capabilities for remote or hybrid work)
• Reports to: Site Director

Benefits

Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more. 💼

What We Offer

Competitive pay + annual performance incentives Medical, dental, and vision insurance 401(k) plan with company match Paid time off (PTO) and company holidays A mission-driven culture focused on advancing medicine and improving patient outcomes 🚀 Why Join Us? You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster—while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you. Core Responsibilities: Investigational Product (IP) Management Receive, store, prepare, and dispense investigational products according to protocol, pharmacy manual, and regulatory requirements. Use IWRS/IRT systems to log shipments, assign IP, and perform returns or destructions per study-specific guidance. Maintain accurate inventory logs, temperature records, and expiration tracking for all IP and supplies. Monitor and respond to temperature excursions, discrepancies, or deviations per SOP. Perform aseptic preparations where required, following sterile technique protocols. Manage IP accountability documentation, including blinded and unblinded logs and reconciliation. Ensure all investigational product storage complies with GCP and institutional policies (double-locked, secure, labeled, etc.). Documentation & Compliance Maintain audit-ready records of all pharmacy activities, including temperature logs, equipment calibrations, and IP logs. Create and manage pharmacy study binders with updated regulatory and protocol-specific content. Adhere to ALCOA-C principles (Attributable, Legible, Contemporaneous, Original, Accurate, Complete, and Consistent) in documentation practices. Participate in unblinded or blinded monitoring visits, providing relevant pharmacy documentation. Administrative & Operational Support Assist with scheduling and performing protocol-specific assessments (e.g., memory assessments, vital signs, specimen collection support). Perform data entry in eCRFs according to protocol and system-specific guidelines. Support query resolution, documentation scanning, and other clerical duties (e.g., faxing, reminder calls). Order pharmacy-related supplies and assist with equipment upkeep and calibrations. Provide pharmacy support to other team members and backfill duties during absences. Communication & Collaboration Maintain clear, professional communication with study coordinators, monitors, sponsors, and clinical staff. Participate in team meetings and training sessions to stay updated on protocols, SOPs, and compliance standards. Demonstrate flexibility and professionalism in a fast-paced, regulated environment.

Requirements

Minimum of 1–2 years of experience as a Pharmacy Technician or Medical Assistant required Completion of a recognized Pharmacy Technician or Medical Assistant program Registration with relevant state or provincial licensing body (e.g., College of Pharmacists of BC for Pharm Techs, for example) required, where applicable. Current certification in Good Clinical Practice (GCP) and/or willingness to complete GCP training Experience with IWRS/IRT systems, inventory control Strong organizational and documentation skills with high attention to detail Proficient in Microsoft Office and electronic data capture systems Ability to follow protocols, SOPs, and maintain regulatory compliance Strong communication and interpersonal skills Demonstrated ability to manage multiple tasks efficiently and work independently or as part of a team Professionalism, reliability, and commitment to patient safety and data integrity Experience with investigational product handling preferred Familiarity with Phase I–IV clinical trials and regulatory requirements an asset Experience in a clinical research or hospital setting preferred Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Need Assistance? Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@headlandsresearch.com for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.