ICMS Case Manager

Assist families in identifying internal and external resources related to homelessness, domestic violence, substance use challenges, mental health needs, and other barriers affecting stability.

Collaborate with therapists, psychiatrists, medical providers, housing staff, and other members of the treatment team to support client goals.

Provide interagency and intra-agency consultation, communication, coordination, and referrals.

Identify and communicate barriers preventing families from engaging with services and collaborate with the treatment team to address challenges.

Promote coordination and alignment among housing, mental health, healthcare, and supportive services.

Assist with crisis intervention, grievance processes, and conflict resolution while following safety procedures and housing provider protocols.

Maintain client electronic and hard-copy files in an audit-ready condition and ensure compliance with applicable contracts and regulations.

Participate in meetings, trainings, learning networks, and professional development activities related to housing, health services, and homelessness.

Support agency policies, values, mission, and service delivery standards.

Assist with special projects within Housing Services and across the agency as assigned.

Perform other related duties as assigned and approved by the supervisor.

Qualifications

• Required
• Bachelor’s degree in social work, psychology, or other mental health related discipline.
• Minimum of three years of direct service experience in social services, preferably within housing, homelessness, behavioral health, or healthcare settings.
• Knowledge of Los Angeles Continuum of Care programs, Department of Health Services (DHS), HMIS, and CHAMP systems.

• Preferred
• Bilingual in Spanish.

Conditions of employment

Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the company by the Chief Operating Officer and Chief Executive Officer.

This description is only intended to identify the duties, responsibilities, and requirements for the position. It is not intended, nor should it be interpreted to describe each and every duty an employee assigned may be required to perform.

Working conditions

Reasoning ability

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical demands

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.