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Mental Health Association - Western MA logo

2nd Shift Direct Care

Mental Health Association - Western MA·Springfield, Massachusetts

$19 - $21/hrPart TimeOn Site0-2 yrsPosted 1 month ago
Practice for this role

2nd Shift Direct Care · $19 - $21/hr

How this role compares

Computed from live listings

  • -27% vs. median posted rate for behavioral health roles in Springfield, Massachusetts ($26.00/hr, n=87)
  • 82 similar openings in the Springfield area · median $21.95/hr
$15.60/hr · p10p90 · $83.00/hr
this role: $19.00/hrmedian $26.00/hr

Shaded band: the middle 50% of 87 posted behavioral health roles in Springfield, Massachusetts rates. This role sits in the 22nd percentile.

About the role

Pay for this role is about 27% below the Springfield, Massachusetts median for behavioral health roles.

Provide person-centered support for daily living activities and personal care to individuals with brain injuries or developmental disabilities. Facilitate community integration, manage health needs, and maintain accurate documentation for service plans.

As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s ICL (Integrated Community Living) department.

This role involves traveling to different program locations based on staffing needs, offering flexibility and consistent support across the department.

You will help foster growth, independence, and community engagement for individuals who have experienced a brain injury resulting in physical limitations, mental health, and/or cognitive challenges.

Pay Range: $19 - $21 an hour Open Shift: Sunday & Monday 5pm - 11pm (12 hours) Key Responsibilities Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.

Promote community integration by facilitating access to transportation, social activities, and external resources.

Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.

Assist with financial skills and money management, maintaining accurate documentation of all expenditures.

Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.

Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.

Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.

Maintain accurate and timely documentation, including daily logs, incident reports, and health records.

Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.

Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.

About Integration & Community Living (ICL) The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community.

In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts.

With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life.

Requirements

Requires a high school diploma or GED and at least six months of relevant experience. Must possess a valid driver's license and the ability to obtain certifications in MAP, CPR, and First Aid.

  • high school
  • bachelor degree
  • Communication
  • Advocacy
  • Documentation
  • Organizational skills
  • Community integration
  • Computer skills
  • Safety procedures
  • Medication administration
  • Crisis intervention
  • Mobility assistance
  • Personal care
  • Person-centered support

Posting details

Employment type
Part Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $21/hr
Location
Springfield, Massachusetts
Posted
Aug 7, 2026
Application
Employer website
Mental Health Association - Western MA logo

Hiring organization

Mental Health Association - Western MA

MHA is committed to building an agency of excellence for its clients, staff and community. We will continue to strive to be the premier provider of residential and support services, noted for innovation, commitment and dedication. We conceptualize a community where all...

IndustryNon-profit Organizations
TypeNonprofit
Size501-1,000 employees
View profile

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Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection.

Equal Opportunity Statement The Mental Health Association is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Valid driver’s license and an acceptable driving record.

Strong communication, organizational, and computer skills.

Adaptability to participants' changing needs.

Provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.

Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.

Must be at least 18 years old.

High school diploma or GED required; college degree in human services or a related field preferred.

Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Market context

Direct care roles remain steady in Massachusetts

In Massachusetts, direct care positions are typically in steady demand because providers need reliable staff for residential and support settings, especially on second shift. This role is competitive for candidates who bring a high school diploma or GED, relevant experience with brain injury or mental health support, and flexibility for evening hours. Review the AI-summarized requirements and benefits here to save time, then tailor your application to highlight hands-on care experience and shift availability.

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