Float Practice Assistant (Downtown Chicago Area)

• Schedule Management
• Manage daily schedules, appointment confirmations, cancellations, and waitlists. This helps optimize provider schedules and reduce no-shows.
• Support appointment check-in/check-out and ensure patients are prepared for their visits.

• Office Coordination
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
• Collections
• Collect payment for services Geode has delivered. Accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
• Support collection of patient financial obligations in accordance with established policies.
• Assist patients with questions regarding payments and available financial options.

• Compliance & Safety
• Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
• Follow established safety and emergency procedures, including assisting during crisis situations.
• Complete other responsibilities as assigned by the supervisor.

• Ideal Candidate
• Passionate about improving the mental healthcare experience.
• Organized, dependable, and able to take ownership in a fast-paced environment.
• Strong communicator who works well with patients, providers, and team members.
• Flexible, team-oriented, and willing to take on tasks wherever needed.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
• A self-starter, go-getter. You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

#LI-Onsite

At Geode Health, we offer

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

Why work for Geode Health?

To learn more, visit us as www.geodehealth.com [http://www.geodehealth.com/]

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

Estimated hourly pay range

$20.00-$23.00