The Certified Peer Specialist/Certified Recovery Specialist supports CBH Clinical Department in the proper procurement of behavioral health services of CBH members. The Certified Peer Specialist/Certified Recovery Specialist will assist members in connecting to physical and behavioral health services and community resources. The Certified Peer Specialist/Certified Recovery Specialist will conduct outreach, follow up, and maintain connection to members managed by their assigned team.
Essential Functions
Conducts outreach and builds rapport with the members identified by their team.
Works directly with members and their natural supports in the community during 50 - 75% of work hours or 10 - 15 days per month.
Meets with members to provide encouragement, hope, emotional support, and positive feedback to reinforce positive behaviors.
Assists in assessment of member’s readiness for change and willingness to engage in services.
Applies motivational interviewing techniques to encourage member engagement in treatment.
Works with Clinical Care Managers and other members of the team to facilitate care coordination and connection to meet members’ goals.
Communicates and responds to internal and external phone calls and e-mails in a timely fashion.
Conducts follow up with members in the community to review their understanding of medication and follow-up care needs.
Conducts telephonic follow-up and in-person meetings at the provider site or member’s home.
Assists members to ensure that tasks such as making medical appointments, filling prescriptions, attending behavioral health appointments are performed.
Identifies and connects members to resources addressing social determinants of health.
Monitors/identifies potential barriers to treatment and works with the treatment team to resolve them.
Attends regular meetings with provider and MCOs to discuss barriers and create solutions.
Completes daily logs and documentation of member encounters.
Position Requirements
- Education: High School Diploma/GED preferred
- License/Certification:
- Completion and certification through Department of Behavioral Health and Intellectual DisAbility Services Certified Peer Specialist/Certified Recovery Specialist training curriculum.
- PA Child Abuse Clearance required
- Community Based/Clinic Setting experience.
- Strong communication skills
- Relevant
- Work
- Experience: Possesses at least 1 - 2 years of direct service experience as a Peer Support Specialist. Experience as a WRAP (Wellness Recovery Action Plan) Facilitator Preferred
- Ability to travel throughout Philadelphia, navigation of public transportation system
Skills
- Familiar with services for adults and children in the managed care system
- Excellent interpersonal and collaboration skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and able to type 20 words per minute
- Strong organizational skills with the ability to multi-task in a high-volume environment
- Ability to work independently and as part of a team
- Compliant with HIPAA regulations
Equal Employment Opportunity
• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.
Requesting An Accommodation
- CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
- If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance. CBH.Recruitment@phila.gov [//CBH.Recruitment.gov]
