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Advocates logo

Direct Service Worker

Advocates·Northborough, Massachusetts

$19 - $19/hrFull TimeOn Site0-2 yrsPosted 22 days ago
Practice for this role

Direct Service Worker · $19 - $19/hr

How this role compares

Computed from live listings

  • -40% vs. median posted rate for behavioral health roles in Northborough, Massachusetts ($30.75/hr)
  • 10 similar openings in the Northborough area
$17.60/hr · p10p90 · $150/hr
this role: $18.50/hrmedian $30.75/hr

Shaded band: the middle 50% of posted behavioral health roles in Northborough, Massachusetts rates. This role sits in the 25th percentile.

About the role

Pay for this role is about 40% below the Northborough, Massachusetts median for behavioral health roles.

The Direct Service Worker provides ongoing support, guidance, and supervision to residents while assisting with daily activities and medication management. They also participate in treatment planning, document progress, and facilitate community integration for individuals facing mental health or substance use challenges.

Overview Starting Rate

  • $18.50/hour
  • Schedule: Sunday-Thursday 2pm-10pm Come join the Advocates team as a Direct Service Worker! In this entry-level role, you will support individuals experiencing mental health and/or substance use challenges. As a Direct Service Worker, you will work collaboratively on a team to supervise the daily activities of program residents. You will provide ongoing support, guidance, and role modeling to program residents, following individualized plans to increase independence and achieve goals. You will also be responsible for medication management, assisting with finances, and helping residents integrate into the community.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive. Minimum Education Required High School Diploma/GED

Responsibilities

Participate in the development of treatment plans and attend other treatment meetings, including weekly staff meetings. Document progress towards treatment plans. Perform interventions with clients that address their identified goals and result in skill development. Provide linkage with other program staff and other service providers. Communicate program participant’s progress, mental status, and any changes in daily notes. Provide ongoing support, guidance, role modeling and supervision to clients. Identify and address community integration issues for clients with supervisor’s direction. Monitor and document medication administration. Ensure a clean, safe and home-like environment for clients. Remain alert at all times throughout scheduled work shift. Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines Attend and actively participate in core training and maintain certification of required trainings (CPR/First Aid, Crisis Management, MAP). Provide crisis intervention and access emergency services as needed.

Qualifications

Bachelor’s Degree; or High School Diploma or equivalent degree and one year of related experience. Experience working in the Behavioral Health Field Excellent interpersonal, judgement and coaching skills. Strong written and verbal communication skills. Ability to utilize basic computer applications. Desire to thrive in a fast-paced, client-centered, team-oriented environment. Excellent written and verbal communication. Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients. Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.

Requirements

Candidates must possess a High School Diploma or GED, with a Bachelor's degree or one year of related experience preferred. A valid driver's license and access to an insured vehicle are required for transporting clients.

  • high school
  • bachelor degree
  • Coaching
  • Communication
  • Documentation
  • CPR
  • Interpersonal skills
  • First Aid
  • Crisis Management
  • Community integration
  • Crisis intervention
  • Mental health support
  • MAP certification
  • Computer applications
  • Medication management
  • Substance use support

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Salary
$19 - $19/hr
Location
Northborough, Massachusetts
Posted
Aug 17, 2026
Closes
Aug 17, 2027
Application
Employer website
Advocates logo

Hiring organization

Advocates

Advocates champions people who face developmental, mental health, or other life challenges. We partner with individuals and families to shape creative solutions to even the greatest obstacles. First, we listen. Then, together, we do what it takes to help people thrive.

IndustryNon-profit Organizations
TypeNonprofit
Size1,001-5,000 employees
View profile

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Market context

Behavioral health support roles remain in demand

In Massachusetts, Direct Service Worker roles are commonly tied to behavioral health and community-based support programs, where demand is driven by ongoing staffing needs in client-facing services. These roles are competitive because employers often look for a high school diploma or GED plus preferred behavioral health experience, and they may also require a valid driver’s license and access to an insured vehicle for client transport. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your transportation access and highlight any related care or support experience in your application.

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