Case Manager (Bilingual Spanish)

Supports the supervision of interns, as appropriate.

Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.

Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours.

This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access.

Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate.

Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.

Participates in external meetings and trainings, as required.

Qualifications

Required Bachelor’s degree in social work or related human services field. 1+ year of work experience in similar social services environments (clinical and case management setting preferred). Bilingual (Spanish) required Strong technology skills including: Working knowledge of Microsoft Office Suite and Google Suite. Ability to use and maintain Salesforce customer relationship management (CRM) data quality. Commitment to Nourishing Hope’s mission and an understanding of and belief in the importance of food security for all. Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers. Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism. Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need. Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions. A high level of professionalism, attention to detail, and a high degree of accuracy.

Highly Preferred Master’s degree in social work or related human services field. Previous experience in the hunger relief sectors, with familiarity with the Chicago human services ecosystem. Familiarity with trauma informed care principles.

• Physical Requirements Ability to do sedentary work that primarily involves sitting/standing.
• Manual dexterity to use computer, mouse, telephone, and other standard office equipment Visual acuity (with or without correction) to read documents and computer screens.
• Ability to lift, bend, crouch, reach.
• Ability to occasionally work on one’s feet for most of the day.
• Ability to occasionally engage in prolonged standing and walking.

Salary and Benefits

Salary Range

$48,000 - $54,000

Full-time benefits include

Health, dental, and vision insurance coverage Employer-paid life and disability insurance 401(k) retirement plan with employer contribution Generous paid time off Paid birthday holiday Employee Assistance Program Parental leave Language pay $250 employee referral bonus Free subscription to mental wellness app

Background Check Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local laws.

We kindly ask that agencies and recruiters refrain from reaching out. Unsolicited sales messages will be blocked and reported as spam.