Description SUMMARY
- The Case Manager works as an integral part of the Program Team. The
- Case
- Manager will perform, but is not limited to, the following duties: administration of program record-keeping, conducting interviews, intakes, developing, implementing and monitoring individualized service plans, case reviews, and advocacy. This position requires home visits. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.
Essential functions
Position Specific Duties Conduct screening and intake interviews to determine consumer eligibility for services. Provide consumer program orientation services and requirements. Conduct confidential, quality assessments that are gender and culturally responsive and trauma informed. Develop, implement, and monitor an individualized treatment/service plan with each assigned consumer using collaborative information from all sources to develop short and long term goals. Possess knowledge of treatment modalities such as cognitive therapy, motivational interviewing and trauma informed techniques and Integrated Treatment in individual, group and family sessions. Meet, collaborate, coordinate services and attend appointments with consumers for probation/parole, employment and educational agencies, Department of Children and Families (DCF), human services providers, medical and primary care, clinical mental/behavioral health, family support. Link consumers to services provided by community-based organizations such as peer support groups, legal services, nutritional counseling, and HIV rapid retesting and Hepatitis B and C testing and other sexually transmitted infections. Assist consumers with enrollment to obtain health insurance, Medicaid, and other benefits such as SNAP, SSI/SSDI and TANF. Provide consumer education in finances, housing stability, behavioral and primary health, life skills and all aspects of addiction and related life domains. Provide crisis intervention by assessing severity of the episode, de-escalating the consumer, referring to emergency response team as needed, and developing a safety plan to assist in resolving the crisis. Assist with resume writing, interview skills, employment search and enrollment into employment/educational programs. Develop and coordinate discharge planning with consumer, family, housing, and other community providers. Assist consumers with locating, obtaining, and maintaining housing while advocating and mediating with landlords. Maintain an ongoing awareness of consumer’s physical and emotional wellness and medication regimens through office or home visits. Ability to climb at least three flights of stairs to visit consumers in their homes. Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical, etc.
