About the Role
The Case Manager plays a pivotal role in coordinating and delivering comprehensive support services to individuals and families in need, ensuring their well-being and stability.
This position involves assessing client needs, developing personalized care plans, and facilitating access to appropriate resources and services within the community.
The Case Manager acts as a liaison between clients, healthcare providers, social service agencies, and other stakeholders to promote effective communication and continuity of care.
A critical outcome of this role is to empower clients through advocacy, crisis intervention, and ongoing support, ultimately improving their quality of life and fostering long-term self-sufficiency.
The Case Manager also contributes to program development and evaluation to enhance service delivery and address emerging community needs.
Minimum Qualifications
- Independent License: LCSWC or LCPC
- Minimum of two years of experience in case management or social services.
- Minimum one year of experience working with substance use disorder treatment programs.
- Strong knowledge of mental health issues, child welfare, and community resources.
- Excellent communication and organizational skills.
Preferred Qualifications
- Certification in Case Management (CCM) or equivalent credential.
- Experience working in Outpatient Program (OP) and or Intensive Outpatient Programs (IOP).
- Experience working with diverse populations and in multidisciplinary teams.
- Familiarity with program development and evaluation methodologies.
- Proficiency with electronic health records.
Responsibilities
- Conduct comprehensive services for clients enrolled in court ordered substance use disorder treatment program.
- Provide Assess client needs for mental, physical and social situations.
- Advocates support to clients by protecting their rights to medical, financial and legal needs.
- Work as a bridge between the client, family, doctors insurance companies and other agencies.
- Monitor ongoing treatment successes and recommend adjustments.
- Coordinate and monitor services by collaborating with providers, social service agencies, and community resources to ensure clients receive timely and appropriate support.
- Provide crisis intervention and conflict resolution to address urgent client situations and stabilize their circumstances.
- Maintain detailed and accurate case records, documenting client progress, service delivery, and outcomes in compliance with organizational and regulatory standards.
- Participate in program development initiatives by identifying gaps in services and recommending improvements to enhance client outcomes and operational efficiency.
Skills
- The required skills such as case management, social services, and crisis intervention are essential for assessing client needs and coordinating appropriate care plans effectively.
- Mental health knowledge and human services expertise enable the Case Manager to understand complex client situations and provide empathetic, informed support.
- Conflict resolution skills are applied daily to navigate challenging interactions and ensure positive outcomes for clients.
- Ensures safety and compliance with legal standards.
- Program development skills that contribute to service improvements, enhancing the overall impact of the organization’s offerings.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Paid time off
- Retirement plan (401K)
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
- Occasional weekends as requested
