Member Advocate/Patient Advocate

• Care Coordination & Navigation
• Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Assist members in navigating healthcare systems and provider networks.
• Support benefit coordination and collaborate with plan design vendors when needed.
• Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Connect members with community resources including transportation, home care, and support services.

• Advocacy & Clinical Support
• Conduct on-site hospital visits and serve as an advocate for members during hospitalizations.
• Provide post-hospitalization follow-up and care coordination.
• Conduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals.
• Conduct home safety assessments and arrange modifications or meal services when needed.
• Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.

• Collaboration & Program Support
• Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers.
• Collaborate with Client leadership to ensure strong communication and coordination of services.
• Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Develop outreach initiatives to increase awareness of available services and benefits.

• Documentation & Professional Standards
• Must successfully complete background checks and all required screenings.
• Maintain accurate and timely documentation of member interactions and services provided.
• Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Engage respectfully and professionally with clergy members and colleagues.
• Travel as needed to member locations and events.
• Perform additional duties as assigned by the Director of Care Management

Who We’re Looking For

• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside role.
• CNA or Medical Assistant backgrounds are also encouraged (active license not required).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently while collaborating with healthcare professionals and the Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Compensation & Benefits

• Full-Time annual salary of $55,000 - $65,000 commensurate with experience
• Full-Time employees are eligible to receive:
• Medical, dental, and vision insurance
• Retirement plan
• Seven (7) paid holidays
• Vacation and sick leave
• Company contribution of 90% toward individual medical premiums

Availability

This position is available immediately. If you are compassionate, detail-oriented, and inspired by the opportunity to support clergy members in their health and wellness journey, please submit your resume and a cover letter to REC@metacareusa.com [REC@metacareusa.com]

Equal Employment Opportunity

Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.