Baylor Scott & White Health
Location
Frisco, Texas
The OR Scheduling Coordinator Clinic is responsible for scheduling patient surgical procedures and coordinating with various entities. This includes obtaining surgical orders, confirming health information, and managing surgical block time.
Candidates must have a high school diploma or GED equivalent and at least 2 years of experience. Previous experience in healthcare revenue cycle is preferred.
The OR Scheduling Coordinator Clinic schedules patient surgical procedures at various entities (hospitals, ambulatory surgery centers, etc.) in accordance with established protocols including, but not limited to: obtaining accurate and detailed surgical orders from providers, completing any necessary paperwork for the hospital or surgical center, coordinating schedules with hospital, physicians and other groups, and informing the patient of surgery dates and times.
Advises patient regarding all pertinent pre- and post-operative instructions (e.g., food, fluid, medication intake and restrictions prior to surgery). Confirms pertinent health information (e.g., allergies, current medications) prior to giving instructions.
Schedules and obtains pre-op evaluations and surgical clearance documentation from requested physicians or surgeons prior to surgery date, per protocol.
Enters surgery appointments under the patient?s appointment desktop, ensures all insurance information is loaded accurately, attached to the visit and verified. Attaches authorization information to appointment.
Documents phone calls to patient relaying surgery scheduling coordination, scans all scheduling documentation through media manager, schedules pertinent appointments with authorizations attached.
Performs precertification and verification of surgical benefits with insurance companies.
Maintains and monitors surgical block time to keep utilization at a high standard; advises surgeon of unused time and releases the unused time to prevent loss of department's surgical block time. Adjusts schedules to utilize unused time due to cancellations and to accommodate patients in need of immediate or emergency procedures.
Previous experience in health care revenue cycle preferred.
Good listening, interpersonal and communication skills with professional, pleasant and respectful telephone etiquette.
Able to operate basic office equipment (e.g., computer, fax, copier, scanner, and telephone).
Able to multi-task.
Able to maintain confidentiality.
Excellent data entry, numeric, typing and computer navigation skills.
Able to demonstrate precision and flexibility.
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