Roots Community Health Center·Oakland, California
The primary duties involve conducting phone outreach to recruit participants for clinical programs, representing the organization at community events, and engaging with hard-to-reach patients in various living situations. Responsibilities also include collaborating with care teams to coordinate services, building community partnerships, and accurately documenting patient encounters while maintaining HIPAA compliance.
Conduct phone outreach to recruit participants into clinical programs. Represent Roots at community events to promote and educate community members and patients about available clinical services. Engage in outreach to connect with hard-to-reach patients living in encampments, shelters, or temporary housing. Collaborate with patients’ care team members to coordinate care, share progress updates, and address ongoing needs. Build and maintain partnerships with local emergency departments, community-based organizations, and other collaborative initiatives. Document patient encounters in designated tracking systems while ensuring HIPAA compliance. Meet regularly with the Clinical Programs Coordinator for updates, planning, and case review. Schedule and confirm client visits for program initiation, follow-up appointments, and periodic check-ins. Assist with completing patient intakes, assessments, and scheduling—both in person and over the phone. Connect patients to Navigation/Patient Services staff for social support needs, including enrollment in public benefit programs (e.g., Medi-Cal, CalFresh, CalWORKs).
Secondary
Functions: Complete all required documentation and reports in a timely fashion; Participate in staff meetings, supervision, agency meetings and staff trainings; Carry-out all assigned responsibilities in a professional manner; Help keep the center clean and safe at all times; Perform other duties as assigned.
Education Requirements: Lived experience in and/or strong connection to the communities served. Demonstrated commitment and willingness to affect positive change within the community. Completion of an accredited Community Health Worker (CHW) training program or willingness to complete within the first 6 months of hire. Preferred (not required): Bachelor’s or associate degree in a related field. Previous experience in social services, treatment programs, or community-based health initiatives. Strong organizational skills with attention to detail and the ability to manage multiple tasks. Ability to manage time effectively and prioritize responsibilities. Clear and respectful verbal and written communication skills for both internal and external interactions. Basic problem-solving skills with a willingness to learn and contribute to program goals. Interest in workforce development programming and/or community health initiatives. Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook) or willingness to learn. Ability to work well with people from diverse backgrounds and in a variety of settings. Flexibility, reliability, and a positive attitude, even under pressure. Ability to work both independently and as part of a team. Willingness to work a flexible schedule, including occasional evenings or weekends. Valid California Driver’s License and safe driving record (or ability to obtain). Physical Conditions: Frequent walking, standing, stair climbing, bending, stooping, lifting (25 lbs. max) Gross and fine manual dexterity; Must be able to visually observe staff to understand and interpret non-verbal behavior; Able to operate standard office machines and equipment, including keyboards. Able to operate standard office machines and equipment, including keyboards.
Market context
In California, CHW trainee and clinical program specialist roles are often tied to community-based health outreach and care coordination, so demand tends to follow programs serving underserved populations. These roles are competitive because employers look for lived experience, strong community ties, and a clear commitment to positive community change; completing an accredited CHW training program or being ready to do so within the first six months is a key differentiator. Before applying, confirm the training timeline and highlight specific community experience, and note that the job requirements and benefits here are AI-summarized from the original posting to save research time.