The Case Manager assists in implementing social program needs, focusing on resolving barriers to service engagement and ensuring linkage to medical and behavioral health care to increase client self-management. Duties include assessing eligibility for grant programs, developing treatment plans, providing advocacy and linkage to care, and maintaining client records in compliance with regulations.
General job description
The Case Manager for ID assists in the full implementation of social program needs with a special focus on resolving barriers to engagement in services, ensuring linkage to medical and behavioral health care, with overall goal of increasing client’s ability to self-manage while facilitating integration of care for those individuals and families working within a multiple services systems. The ID Case Manager will assess all new and existing clients for grant program eligibility, answer and respond to inquiry calls, and provide program information and referrals for new and existing clients.
Duties
& responsibilites
Provides advocacy and linkage to care that will help clients increase personal and family stability, and achieve personalized sustainable care plan goals
Assists in development, implementation, and revision of individual treatment plans. Assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals when necessary
Serves as a liaison between the patient and the care team as appropriate
Facilitates social, peer, and community support
Follows up on no show appointments to ensure clients are not lost to care
Helps and empowers clients to develop and utilize independent living skills and strategies
Receives documentation from providers and follows up with patients to assist in linking patients to resources.
Reviews grant program eligibility with clients and assists with appropriate applications and deliverables
Provides recommendations for appropriate grant assistance programs
Schedules and attends meetings with providers and patients as needed
Informs all parties involved in processes that used to treat and/or link patients to services
Maintains patient confidentiality in treatment plans and reporting as appropriate. Understands and abides by HIPAA guidelines
Communicates with patients regularly via phone or in person to monitor their well-being, address their concerns, and connect them with various resources
Provides for face-to-face meetings or phone contact and home visits as determined by client need
Maintains patient’s electronic health records and hard copy forms in accordance with applicable standards and regulations, grant requirements, etc.
Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
Enters applicable grant services in state of Louisiana’s CareWare reporting system.
Must become certified to perform Rapid HIV Testing & Counseling as needed for community outreach events
Attends meetings as appropriate and meets regularly with supervisor to exchange pertinent information and receive guidance
Responsibilities not limited to those listed. The ID Case Manager will perform other duties as assigned
Physical demands
The physical demands described listed here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Ability to speak and hear clearly
Prolonged periods of active listening
Prolonged periods of sitting, standing, and walking
Ability to work flexible hours
Lifting, twisting, standing, bending, and some activities that involve active movement for extended periods may occur
40% of work will require some sort of physical activity to be performed
Employee will be required to travel occasionally and must be willing to work various shifts, including weekends, to accommodate needs of various sites and events
Work environment
Work is normally performed indoors, in a clinic, office, or mobile health unit with varying temperatures.
Occasional work at outdoor events with varying temperatures as necessary.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (preferably in a healthcare or social sciences related field, ie: Liberal Arts, Psychology)
2 years of case management experience
Experience in collaboration with interdisciplinary healthcare teams
Good interpersonal and communication skills
Reliable Transportation (work would entail traveling to clinic locations and social service agencies in the community)
Flexible scheduling including weekends required
Preferred Qualifications
Master's degree (preferably in a healthcare or social services related field)
Experience in HIV/STI programs
Bilingual (English/Spanish) desirable
Knowledge of Ryan White grant program
Knowledge of CAREWare software application
Requirements
Candidates must possess a Bachelor's degree, preferably in a healthcare or social sciences field, along with two years of case management experience, including collaboration with interdisciplinary healthcare teams. Reliable transportation and flexible scheduling, including weekends, are required for this role.
bachelor degree
Case Management
Documentation Review
HIPAA Compliance
Interpersonal Communication
Scheduling
Crisis Intervention
Interdisciplinary Collaboration
Community Outreach
Independent Living Skills
Client Advocacy
Treatment Plan Development
Linkage to Care
Program Eligibility Assessment
Electronic Health Records Maintenance
Rapid HIV Testing
CareWare Reporting
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Location
New Orleans, Louisiana
Posted
Feb 23, 2026
Application
Employer website
Market context
Operations roles in Louisiana stay practical
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