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  3. In-Reach Specialist (Morganton, NC)
PB

In-Reach Specialist (Morganton, NC)

Partners Behavioral Health Management·Morganton, North Carolina

Full Time·On Site·0-2 yrs·Posted 4 days ago
Practice for this role

About the role

This role involves engaging, educating, and supporting adults with serious mental illness (SMI) or serious and persistent mental illness (SPMI) about community-based mental health services and supported housing options. Key activities include assessing interest in supported housing, explaining benefits, facilitating site visits, addressing concerns, and linking individuals to ongoing peer support services.

Competitive Compensation & Benefits Package!

  • Position eligible for –
  • Annual incentive bonus plan
  • Medical, dental, and vision insurance with low deductible/low cost health plan
  • Generous vacation and sick time accrual
  • 12 paid holidays
  • State Retirement (pension plan)
  • 401(k) Plan with employer match
  • Company paid life and disability insurance
  • Wellness Programs
  • Public Service Loan Forgiveness Qualifying Employer

See attachment for additional details.

Office Location: Serving Burke County, NC

Closing Date: Open Until Filled

Primary Purpose of Position

In-reach is an engagement, education and support effort designed to accurately and fully inform adults who have a serious mental illness (SMI) or a serious and persistent mental illness (SPMI) about community-based mental health services and supported housing options including but not limited to; the availability of tenancy support services and rental assistance. In-reach is ongoing with the goal of educating individuals about all community-based options, including the option to transition into supported housing, its benefits, the array of services and supports available to those in supported housing to include rental subsidy and other assistance individuals may need. In-reach also includes informing individuals about Medicaid, Special Assistance, services under the North Carolina State Plan for Medical Assistance or the State funded service array for which the individual is eligible. In-reach also includes offering the individual opportunities to meet with other individuals with disabilities who are living, working and receiving services in integrated settings. LME-MCOs will initially target in-reach to Adult Care Homes (ACHs) determined to be Institution for Mental Disease (IMDs). This position assists members in understanding recovery and implementing recovery-oriented activities to prevent relapse and promote wellness.

PB

Hiring organization

Partners Behavioral Health Management

You will often hear people call Partners a North Carolina local management entity/managed care organization or LME/MCO. We think of ourselves as an MCO…a Member Care Organization™. Partners manages Medicaid, state and local funds for mental health, intellectual/developmental...

IndustryHospitals and Health Care
TypeGovernment Agency
Size501-1,000 employees
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Role and Responsibilities

Target Population for in-reach includes

Individuals with Serious Mental Illness (SMI) who reside in ACHs determined by the State to be an IMD

Individuals with Serious and Persistent Mental Illness (SPMI) who are residing in ACHs licensed for at least 50 beds and in which 25% or more of the resident population has a mental illness

Individuals with SPMI who are residing in ACHs licensed for between 20 and 49 beds and in which 40% or more of the resident population has a mental illness

Individuals with SPMI who are or will be discharged from a State Psychiatric Hospital and who are homeless or have unstable housing

Individuals diverted from entry into ACHs pursuant to the pre-admission screening and diversion provisions established by the State

In-Reach Activities include but are not limited to

Assessing individual’s interest in supported housing

Explaining fully the benefits and financial aspects of clinically appropriate community based integrated settings, including supported housing

Facilitating and accompanying individuals on site visits to permanent housing with tenancy rights

Exploring and addressing the concerns of any individual who declines the opportunity to move to supported housing or who are ambivalent about moving to supported housing, despite being qualified for such housing

Reviewing individual’s housing preferences

Provide linkages to ongoing peer support services as a step in education/exposure to the housing options and supports available

Educating individuals about services covered under the North Carolina State Plan for Medical Assistance, Medicaid 1915(b)(c) waiver, or the State funded service array

Knowledge, Skills and Abilities

  • Considerable knowledge of recovery process.
  • Knowledgeable about Medicaid and Special Assistance benefits, available clinical services, community supports, and supported housing.
  • Ability and sensitivity to work and/or serve a diverse population.
  • Demonstrated ability to establish rapport and maintain effective relationships with members and families as well as other professional disciplines, community agencies and groups.
  • Ability to respect the laws regarding confidentiality of information, verbal or written and authorizations for release of information
  • Ability to communicate effectively in oral and written form; to express ideas clearly and concisely and to plan and execute work.
  • Must be able to travel and visit various facilities and meet with identified Transition to Community Living (TCL) members and guardians.

Education and Experience Required

  • NC Certified Peer Support Specialist Program Certification, and
  • Specific background and expertise working with people with SMI and their families or guardians, and
  • Must be knowledgeable about community services and supports, including supportive housing.

Other requirements

1. Must reside in North Carolina. 2. Must have ability to travel as needed to perform the job duties

Education and Experience Preferred: Above requirements

Licensure/Certification Requirements

In-Reach staff must be a NC Certified Peer Support Specialist.

Benefits

  • Dental insurance
  • Vision insurance
  • Medical insurance
  • Paid holidays
  • Disability insurance
  • Company paid life insurance
  • Wellness Programs
  • Annual incentive bonus plan
  • Vacation time accrual
  • Sick time accrual
  • 401(k) Plan with employer match
  • State Retirement

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
0-2 yrs
Location
Morganton, North Carolina
Posted
Jul 24, 2026
Application
Employer website

Market context

Support services roles in North Carolina

Support-services roles in North Carolina often see steady demand in schools and healthcare settings, especially for candidates who can reliably handle day-to-day operations and transportation-related responsibilities. These positions can be competitive because employers usually look for dependable attendance, a valid North Carolina Driver’s License, and a high school diploma or GED, while benefits like medical insurance, paid time off, retirement, and growth opportunities can make openings more appealing. Review the AI-summarized requirements and benefits here to save time, and confirm your license and age eligibility before applying.

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