RHA Health Services, LLC·Burlington, North Carolina
Provide direct support, supervision, and therapeutic assistance to individuals in a facility-based crisis center. Maintain safety through behavioral monitoring, implementing treatment interventions, and utilizing de-escalation techniques.
We are hiring for: Behavioral Health Tech / Night Shift / Facility Based Crisis Center
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Behavioral Health Technician (BHT) provides direct support, supervision, and therapeutic assistance to individuals receiving behavioral health services in facility-based, crisis, or residential treatment settings. The BHT plays a critical role in maintaining safety, supporting stabilization, monitoring behaviors, implementing treatment interventions, and promoting the emotional and physical well-being of each individual served.
This position supports a trauma-informed, person-centered environment and ensures that care is delivered with dignity, respect, and cultural humility.
Duties: And responsibilities:
Direct Support and Patient Care
Provides direct patient care to individuals with psychiatric or co-occurring disorders, ensuring safety and well-being at all times.
Follows the plan of care, including observation levels, safety checks, and supervision.
Assists individuals with activities of daily living (ADLs) such as hygiene, meals, mobility, and personal care, while promoting autonomy.
Monitors and documents behavior, mood, affect, sleep, intake/output, and participation in programming.
Supports individuals experiencing crisis using de-escalation, grounding, redirection, and therapeutic engagement techniques.
Responds appropriately to behavioral or medical emergencies and all facility codes.
Therapeutic Environment and Program Support
Helps maintain a structured, safe, and therapeutic environment within the unit or crisis setting.
Leads or co-facilitates skills groups, recreational activities, psychoeducational sessions, and coping-skills practice as assigned.
Encourages patient participation in therapeutic activities and supports treatment goals.
Monitors and supports individuals during transitions, meals, quiet room time, visitation, and safe transport.
Safety, Crisis Prevention, and Intervention
Identifies triggers, early warning signs, and changes in behavior; reports concerns to clinical and nursing staff promptly.
Utilizes trauma-informed, least-restrictive intervention strategies to prevent escalation.
Implements protocols for special precautions, suicide prevention, elopement risk, violence precautions, and environmental safety rounds.
Demonstrates appropriate techniques for managing aggressive or unsafe behavior.
Documentation and Communication
Accurately documents observations, interventions, incidents, and care in the electronic health record (EHR).
Communicates effectively with the interdisciplinary team regarding patient needs, risk factors, and progress.
Participates in interdisciplinary treatment team meetings, shift reports, and clinical hand-offs.
Teamwork, Professionalism, and Quality
Participates in quality improvement activities and adheres to organizational policies, procedures, and regulatory standards.
Demonstrates infection control practices and contributes to a clean, safe environment.
Maintains professional boundaries and models respectful, trauma-informed interactions.
Supports new team members during onboarding by demonstrating proper unit routines and protocols.
• Perform other duties as assigned to support the health, safety, and well-being of the individuals served.
Supervisory responsibilities: This position has no supervisory responsibilities
Regularly required to lift 20 lbs.
Must be able to lift a minimum of 30 lbs.
Must be able to pull a minimum of 20 lbs.
Must be able to squat, kneel, crawl, crouch, climb, and stoop.
Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
Required to regularly stand and walk.
Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
Complete criminal background
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Drug testing
Education verification and other credentialing based on position requirements.
Proof of employment history or references (if required)
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.
*contract/contingent workers and interns do not qualify for any of the above
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
Requires a high school diploma or GED and must be at least 18 years old with a valid driver's license. Experience in behavioral health or psychiatric care is preferred but not required.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.