Dent Neurologic Group LLP·Town of Amherst, New York
The Chronic Care Management Assistant coordinates and oversees long-term care needs for patients in the CCM program, acting as a liaison between patients, providers, and community resources to improve health outcomes. Responsibilities include assisting care managers, educating patients on the CCM program, handling patient communications, preparing documentation, and coordinating appointments and referrals.
Location: Amherst, NY
A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.
Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program.
Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions.
Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information.
Prepare reports, correspondence, and other documentation as required by the CCM team.
Coordinate communication between patients, healthcare providers, and external organizations.
Assists with scheduling medical appointments, testing, and specialist referrals.
Conducts regular check-ins with enrolled patients via text or phone to assess patient needs.
Advocate for patients by ensuring access to necessary healthcare services and support systems.
Document patient interactions in Phamily and eCW systems.
Communicates daily with care management team to provide necessary support to CCM patients.
Collaborates with providers and multidisciplinary clinical staff.
Ensure confidentiality and compliance with HIPAA and other healthcare regulations.
Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters.
Performs other duties as assigned or requested.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Mon-Fri 8: 00am-4:30pm 40 hours/week
Candidates need over two years of prior medical assistant or medical office experience, preferably in an outpatient setting, along with knowledge of EMR software. Strong verbal communication, interpersonal, planning, and organizational skills are essential for managing patient needs and resolving conflicts professionally.
Market context
Support-services roles in New York are often tied to hospitals, labs, and education systems that need dependable operational support and compliance-minded staff. Competition can be strong because employers may prefer candidates with some lab or research exposure plus transferable skills, and this platform’s AI-summarized job requirements and benefits help you review the original posting faster. If you are applying, match your education and any hands-on lab, research, or coordination experience directly to the listed requirements.
