White River Health System Inc·Batesville, Arkansas
The LPN Scheduling and Referral Coordinator supports daily clinic operations by scheduling patient procedures, processing referrals, verifying insurance, and maintaining accurate electronic medical records. This role acts as a liaison between patients, providers, and internal departments to ensure timely access to cardiovascular services.
The LPN – Scheduling and Referral Coordinator supports the daily operations of the Cardiology Clinic and Cardiac Catheterization Lab by coordinating patient procedures, processing referrals, verifying insurance coverage, and maintaining accurate electronic medical records. This role serves as a key liaison between patients, providers, and internal departments to ensure timely access to cardiovascular services and a positive patient experience.
The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced clinical environment.
Scheduling Responsibilities
Schedule cardiology procedures and diagnostic services based on provider orders received through ActiveFax, MEDITECH Ambulatory, Athena, and phone requests.
Verify and document all active insurance coverage and obtain required preauthorizations prior to scheduling procedures.
Contact patients to coordinate procedure dates and provide preparation instructions.
Ensure all required documentation, including provider orders and History & Physical (H&P), is uploaded into MEDITECH prior to the scheduled procedure.
Notify providers when updated History & Physical documentation is required (if greater than 30 days old).
Collect and accurately enter patient demographic and financial information.
Follow established patient access guidelines to ensure readiness for appointments and procedures.
Referral Coordination Responsibilities
Process all new non-urgent referrals in Athena in a timely manner.
Manage assigned work queues to ensure referrals and scheduling requests are addressed within departmental turnaround standards.
Verify insurance information and update electronic medical records accordingly.
Respond to department voicemail and incoming phone calls promptly, routing messages and cases to appropriate team members.
Maintain accurate and complete documentation within the electronic medical record (EMR).
Assist with clerical functions including medical record management and document tracking.
Participate in orientation, training, and cross-training activities as assigned.
Perform additional duties as assigned by leadership to support departmental operations.
Pre-Certification Responsibilities
Review scheduled services to determine insurance pre-certification requirements.
Submit pre-certification requests with required clinical documentation as needed.
Track authorization status and ensure approvals are obtained prior to service dates.
Assist pre-certification RN with follow up with insurance carriers on pending requests and resolve issues promptly.
Inform patients of authorization requirements and any coverage limitations.
This position requires the ability to communicate clearly, operate standard office equipment, remain in a stationary position for extended periods, move independently throughout the clinic, and perform repetitive tasks associated with data entry and telephone communication.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates must possess a current, unrestricted Arkansas Licensed Practical Nurse (LPN) license and a high school diploma or equivalent. A minimum of one year of experience in a healthcare environment, proficiency with CPT/ICD-10 codes, and experience with EMR systems are required.
Market context
Operations roles in Arkansas often reflect steady demand in clinics, hospitals, and other care settings that need reliable front-office and workflow support. These positions are competitive because employers usually want candidates who can communicate clearly, work quickly, and handle basic computer tasks; this role also requires a high school diploma or equivalent plus phlebotomy training or experience. Review the AI-summarized requirements and benefits here to save research time, then confirm your phlebotomy background and prepare one example of staying organized in a fast-paced setting.
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