The primary role involves efficiently registering patients for outpatient testing, procedures, emergency services, and inpatient admissions, ensuring all necessary patient information is accurately collected and verified in the computer database. This includes verifying insurance eligibility, obtaining required signatures, communicating hospital policies to patients, and distributing necessary literature to ancillary departments.
Requirements summary
Candidates must possess a High School Diploma or equivalent, with related work experience strongly preferred, and medical office assistant certification is highly desired. Essential professional requirements include adherence to dress code, timely completion of work and education requirements, maintaining strict patient confidentiality, and demonstrating flexibility and organization in stressful situations.
Description Arranges for the efficient and orderly registration of individuals who have hospital based outpatient testing or procedures, individuals requiring emergency services and those requiring inpatient admissions.
Ensures that the patient information is collected and that patients are aware of hospital policies and procedures.
Interviews incoming patient or representatives and enters information required for registration into computer database.
Distributes appropriate information to ancillary departments.
Assists Billing, Medical Records, and other departments on an as needed basis for specified projects.
Essential functions include but are not limited to: Responsible for registering patients for scheduled & unscheduled outpatient tests and procedures and verifying insurance eligibility.
Responsible for interviewing patients or their representative, where registration is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
Responsible for obtaining signatures on Conditions of Admission and initiating the advance directive process when applicable.
Communicates with Nursing Services when no advance directive is available.
Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours.
Distributes hospital specific literature.
Responsible for requesting that a patient’s valuables are taken home by a family member if possible or securing them in the safe if taking them home is not possible.
Communicates appropriately and clearly to supervisor, nurses, coworkers and physicians.
Responsible for knowing hospital policies and being familiar with hospital services that are available.
Refers patient to the Billers when financial arrangements need to be made.
Responsible, when previous arrangements have been made, to collect such payments, record payment and forward to the Business Office staff.
Demonstrates an ability to be flexible, organized and function well in stressful situations.
Treats patients and their families with respect and dignity; ensures confidentiality of patient health information and patients’ records.
Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
Maintains a good working relationship both within the department and with other departments.
Ensures that documentation meets current standards and policies.
Notifies supervisor when it does not meet standards & policies.
Answers the telephone in a polite manner and communicates information to the appropriate department/staff member.
Manages and operates equipment safely and correctly.
Checks and stocks supplies as needed.
Requirements
Professional Requirements: Adheres to dress code, appearance is neat and clean. Completes annual education requirements. Maintains patient confidentiality at all times. Reports to work on time and as scheduled, completes work within designated time. Wears identification while on duty. Completes in-services and returns in a timely fashion. Attends annual review and department in-services, as scheduled. Represents the organization in a positive and professional manner. Actively participates in performance improvement and continuous quality improvement (CQI) activities. Complies with all organizational policies regarding ethical business practices. This position is responsible for wholehearted, genuine operations of all aspects of the safety and health program – including compliance with rules and regulations- and for continuously practicing safety and health while performing their duties. Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances. Education/Training: High School Graduate or equivalent and/or related work experience. Medical Office Assistant or other healthcare related certification strongly preferred. Available for all shifts, including nights, weekends and holidays Basic computer knowledge. Basic knowledge of office equipment. Basic knowledge of word processing & spreadsheet programs. Ability to collect payments, write accurate receipts, balance cash drawer and prepare bank deposits. Physical Requirements: Prolonged periods of sitting, standing and walking. Requires normal vision range. Requires hand-eye coordination and manual dexterity. Requires repetitive motion, including data entry and filing.
