Mercyhealth Wisconsin and Illinois·Crystal Lake, Illinois
Essential duties include rooming patients, collecting assessment data, assisting with examinations and treatments, and managing laboratory procedures and quality improvement projects. The role also involves administrative tasks such as answering phones, scheduling appointments, registering patients, coordinating referrals, and collecting payments.
OVERVIEW This position supports daily clinic operations by assisting with patient care, including preparing patients, helping with exams and procedures, and performing basic lab-related tasks. It also provides administrative support by scheduling appointments, answering phones, managing patient records, coordinating referrals, collecting payments, and maintaining clinic supplies.
Schedule: 40-hours per week
Essential duties and responsibilities
Rooms patients, collects assessment data and prepares patient according to specific need.
Assists in examination, treatment and other clinic procedures.
Assists with laboratory procedures, screening tests and QI projects.
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into computerized scheduler.
Conducts reminder calls to all patients.
Greet and directs patients, salespeople, and visitors.
Registers patients by verifying that patient's record is up to date and accurate.
Makes appropriate changes in computer system and on patient's chart.
Coordinates referrals for patients through insurance and other physician offices.
Collects payment from patients and issues receipt where applicable.
Prepares and maintains patient charts.
Maintains and orders supplies.
Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred.
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Manual dexterity needed to operate equipment, perform procedures, operate telephone and keyboard.
Must be able to lift and transfer patients.
While performing the duties of this Job, the employee is frequently required to stand, walk; handle, finger and feel; reach; talk and hear.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell.
This job requires the employee to exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally.
Pushing and pulling equipment to provide care Specific vision abilities required by this job include frequent close vision.
Occasionally distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Some independent judgment is required, but decisions are limited by standard practices or procedures.
$19.79 - $28.69
Mercyhealth is an Equal Opportunity Employer [https://www.mercyhealthsystem.org/careers/]. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Click here [https://www.mercyhealthsystem.org/join-our-team/benefits/] for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Candidates must graduate from an accredited medical assistant program (ABHES, CAAHEP, or NCCA accredited) and clinical rotation experience is preferred. Approved CPR or BLS certification is required within 90 days, and medication administration competency, including injection training and pharmacology, is mandatory.
Market context
In Illinois, support-services roles like this are typically competitive because employers look for a mix of early-career experience, an associate’s degree or equivalent training, and active imaging credentials. For this position, licensure and certification details matter, including ARRT status, an IEMA license, and CT certification within 13 months of hire. This platform AI-summarizes requirements and benefits from the original job description, saving you research time; before applying, verify your credentials and timeline against the posting.
