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RN | Triage Call Center | PRN Status

Quick overview

This role involves providing telephone-based clinical triage and symptom assessment to determine the appropriate level of care and next steps for patients. Responsibilities include reviewing patient history, accurate documentation in the EMR, collaborating with care teams, and educating patients with clear instructions.

Requirements summary

Candidates must possess a current Montana RN license or a multi-state compact license authorized for practice in Montana, along with a minimum of two years' experience in a similar medical setting role. Required qualifications also include knowledge of professional nursing theory, medical terminology, and current CPR/BLS certification.

bachelor degreeProblem SolvingPrioritizationPatient AssessmentHIPAA ComplianceBLS CertificationEMR DocumentationMedical TerminologyPatient EducationInfection ControlNursing ProcessEscalation ManagementClinical TriageSymptom AssessmentMessage RoutingTelephone-Based Care

Job description

This position provides primary care to patients, including assessment, treatment, care planning, and medical care evaluation.
Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Logan Health is seeking a compassionate, experienced, and highly skilled Registered Nurse (RN) to join our Triage Call Center team in a PRN (as-needed) role.
In this position, you will provide professional nursing assessment, triage, patient education, and care coordination by phone, helping support safe, timely, and effective clinical decision-making.
This is a fast-paced, patient-centered opportunity ideal for an RN who is confident working independently, exercises strong clinical judgment, and thrives in a dynamic healthcare environment.
Schedule Hours of operation: 8:00 AM – 6:30 PM, 7 days per week, 365 days per year PRN expectations include: No set schedule; shifts are assigned based on department needs Coverage for vacations, call-offs, and high-volume periods Availability equivalent to at least one day per week Some weeks may include multiple shifts, while others may have none Weekend and holiday availability is required Future expansion may include evening shift coverage Qualifications Required: Current Montana RN license or multi-state compact license with authorization to practice in Montana Minimum of two (2) years of RN experience in a medical setting such as a clinic, physician office, or hospital Current BLS/CPR certification at the Healthcare Provider level Strong knowledge of: Professional nursing theory and clinical practice Medical terminology Infection prevention and control practices OSHA rules and safety standards HIPAA guidelines and patient confidentiality requirements Preferred: BSN degree Previous experience in a triage or call center environment Experience in assigned specialty area(s) Skills and Abilities: Excellent critical thinking and sound clinical judgment Strong organizational skills and attention to detail Ability to prioritize and adapt in a fast-paced environment Effective verbal communication and interpersonal skills Ability to handle sensitive situations with professionalism and discretion Proficiency in Microsoft Office and the ability to learn new systems quickly Key Responsibilities Provide telephonic triage, assessment, and clinical guidance using the nursing process Develop and implement individualized, goal-directed care plans Accurately transcribe and carry out provider orders, both verbal and written Document all patient interactions in accordance with organizational standards Monitor and report changes in patient condition, both physical and mental Educate patients and families regarding health conditions, treatment plans, and follow-up care Coordinate patient care and interventions in collaboration with providers Maintain strict adherence to infection prevention and workplace safety protocols Demonstrate strong prioritization, problem-solving, and decision-making skills Maintain reliable attendance and dependability for scheduled shifts Why Join Logan Health?

Benefits

Employee Assistance Program
401k Matching

Day Shift - 10 Hours (United States of America) PRN / Casual status. Hours will vary and are scheduled as needed to support departmental and patient care needs. PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.
At
Logan
Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.

RN | Triage Call Center | PRN Status

Quick overview

Requirements summary

Job description

Benefits

Shift

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