Transfer Specialist II (weekend), Full Time, Days

Overview Job Summary

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision, and values. The Coordinator – Regional Referral Center and DMH Telehealth Services is responsible for the flow of regional patients throughout the regional healthcare facilities through the identification of services provided in the placement of transfers. This role will aid in the reduction of bottlenecks, improve patient placement and bed utilization, decrease length of stay and enhance overall patient satisfaction and staff efficiency. The coordinator will function as a central liaison, resolving issues, facilitating patient movement between regional facilities while collaborating with various healthcare professionals to ensure smooth, timely and efficient patient care. In addition to this role, the coordinator will be responsible for the management of Decatur Morgan Hospital’s telehealth services by assisting with virtual rounding, providing technical support, training staff and patients on new technologies, ensuring regulatory compliance, and acting as a liaison between staff, patients and providers.

Responsibilities

Key Responsibilities / Essential Functions Regional Referral Coordination: Serve as a point of contact for external hospitals seeking transfers into the Referral Center Provide clinical expertise to guide placement decisions Coordinate with transport services, admitting providers, and specialists to streamline regional referrals Oversees the patient journey, from the point in which the needed services will be connected with appropriate facility for transfer. Bottleneck Identification: Detects and addresses issues that hinder smooth patient transitions and timely care. Collaboration and Communication: Point of contact for communication with regional facilities in supporting the Regional Referral Center goals Act as a central communicator between nursing units, physicians, clinical supervisor/bed manager, and transport teams Support staff with real-time problem solving to reduce delays and improve care transitions Data Utilization: Utilizes Transfer Log and daily metrics to monitor patient flow and identify areas for process improvement. Operational Management: Oversees the daily operations of telehealth services to ensure proper equipment functioning and high-quality patient care is provided. Technical Support: Provides technical assistance to nursing staff and physicians, troubleshooting issues with telehealth technology and equipment. Patient Liaison: Serves as a primary point of contact for nursing staff, physicians, and patients, addressing concerns, providing information, and fostering trust in telehealth services.

Qualifications

Minimum Knowledge, Skills, Experience Required: Uses common sense and special medical skills to care for the sick Understands technical information from reference books, manuals, nursing leadership journals etc. Uses eyes, ears, hands and fingers with skill Communicates with people Change from one duty to another frequently Follow and/or give precise instructions Records and interprets information accurately Demonstrates leadership skill / ability Current in BLS and ACLS Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not necessarily all, areas mentioned in this section will be included in this job. Reasoning Development: Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Deals with several abstract and concrete variables. Mathematical Development: Practical application of fractions, percentages, ratio and proportion, statistical analysis, in addition to basic addition, subtraction, multiplication, and division abilities. Language Development: Reading: Read scientific and technical journals, abstracts, and financial reports. Records data via paper and electronic means. Speaking/Communication: Communicates verbally using effective voice tone, diction and medical terminology. Strong verbal and written communication skills are essential for effective collaboration and leadership. Proficiency with electronic health records (EHRs), telehealth platforms, and other technologies are essential. RELATIONSHIPS TO DATA, PEOPLE AND THINGS: Data: Gathers, complies and classifies information about patients and other people. Analyzes and interprets data to carry out operational functions of the hospital.

People

Speaking, hearing, talking with people to convey or exchange information. Includes giving directions to physicians, staff, patients, families and/or visitors.

Things

Manual dexterity: Use of body members or special devices to work, and perform functions pertinent to accomplishment of job assignment.

Education

Graduate of an accredited school of nursing. Possesses a nursing license in good standing in the State of Alabama. BSN or higher required.

Experience

A minimum of three years of experience in an acute care setting as a Charge Nurse or Managerial/Leadership Role.