Patient Representative, Urgent Care (Urbana) – Part Time, 2nd Shift (Includes every 3rd weekend rotation).

We are looking for a Patient Representative to join our collaborative team at Memorial Health!

What you'll do

• Greets patients and visitors upon entry to the facility, provides excellent patient experiences.
• Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone.
• Validates patient insurance coverage(s) via real-time eligibility and various tools.
• Requests payment for determined co-payments and prior balances, manages the cash drawer.
• Collects copies of patient photo id and insurance card(s) and scans to the EMR system.
• Explains patient forms and requests signatures.
• Encourages patient MyChart activation.
• Initiates interpreter services for patients with a preferred language other than English.
• Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.
• Reviews quality of work and performs self-audits, assists with the management of several EMR work queues to support a smooth claims process.
• Performs other duties as required or assigned.

Requirements

Completion of high school education or equivalent; proficient in Windows, Outlook, Word, and Excel; must possess excellent customer service skills and telecommunications experience; requires background in Patient Access with a general understanding of the role that Patient Access has on the hospital Revenue Cycle; Associate degree or equivalent combination of education/experience and medical terminology is preferred.

Attains American Heart Association’s BLS certification within first thirty (30) days of employment, maintains continuous certification. Attends Behavioral Health De-escalation Training Class (within six months of hire)

Shift: 2nd

Hours 48 per pay (Every two weeks)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account

• Time Off
• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day