The Care Coordinator utilizes the Wraparound Model to provide comprehensive, coordinated, and individualized community-based services to families with complex needs, aiming to enhance safety and maintain children in their homes and communities. Key duties include maintaining a caseload of up to 12 families, facilitating Child and Family Team Meetings, and ensuring timely delivery of contracted services.
Requirements summary
Candidates must possess a Bachelor's Degree in a human services related field with 1 year of experience, or a Master's Degree with 2 years of experience, and must have a valid New York State driver's license with reliable transportation. Essential abilities include excellent communication, assessment skills, the capacity to work independently, and availability to work non-traditional hours including evenings and weekends.
bachelor degreepostgraduate degreeCase ManagementCommunicationCustomer ServiceDocumentationRelationship BuildingDetail OrientedTeam PlayerCrisis InterventionTransportationDiscretionAssessment SkillsWraparound ModelChild Family Team Facilitation
Job description
Job Title
Wraparound
Care
Coordinator
Department: High-Fidelity Wrap Care Coordination
Position Summary
The High Fidelity Wraparound Care Coordinator utilizes the Wraparound Model to help families with complex needs, providing comprehensive, coordinated, individualized, culturally-competent and cost effective community-based services that support children, youth and their families in order to enhance safety and maintain them in their homes, schools and communities. Department Gateway Longview’s Behavioral Health & Preventive Services programs supports children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges. Agency Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
Benefits
Gateway Longview takes pride in offering an amazing benefits package to take care of our most important asset- our employees! We offer medical, dental and vision plan insurance effective the first of the month following hire date, flexible spending accounts, wellness program, employee assistance program, a 403B retirement plan, flexible working options, & several more offers. In addition to receiving up to 11 paid holidays and 3 floating holidays, employees can earn up to 33 days of PTO each year, with the opportunity to start using PTO after hire date. Compensation Bachelor's Degree: $22.30 - $24.38 per hour Master's Degree: $24.10 - $26.18 per hour
Offers based on education and years of relevant experience Hours/Schedule Full-Time Monday-Friday Ability to work non-traditional hours as needed. Professional Development Opportunities Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline. Position Specific Duties/Responsibilities:
Maintain a case load of up to 12 families, providing direct face to face contact with youth and families in accordance with Erie County C-SPOA and Erie County Department of Social Services.
Work closely with families and youth to identify strengths and needs and build a Child Family Team (CFT) of supportive people that include natural, community and system supports.
Benefits
Dental Insurance
Employee Assistance Program
Paid Holidays
Wellness Program
Paid Time Off
Vision Insurance
Medical Insurance
Flexible Spending Accounts
Floating Holidays
Flexible Working Options
403B Retirement Plan
Organize and facilitate all Child and Family Team Meetings (CFT) to develop, implement and evaluate a comprehensive Plan of Care and effective Crisis and Prevention Plan.
Refer and link all family members to culturally competent , community based, formal and informal supports that address needs identified in the assessment process and help families meet their established goals and the expectations of ECDSS and Family Court . Ensure all contracted services provided through the HFW Vendor Network are delivered timely and effectively to families.
Communicate and collaborate with all necessary providers and supports related to the planning, coordination and care for youth/families, including consistent contact with the Erie County DSS Case Manager
Assist the family and their CFT to achieve their goals, learn and develop skills, and create a support network that sustains success and allows for timely transition from High Fidelity Wrap.
Ensure accurate, thorough, and timely completion and filing of all required documentation in Fidelity EHR and/or CONNECTIONS, according to program and contractual expectations
Attend all required trainings and meetings provided by Gateway-Longview and Erie County Wrap Around.
Other duties as assigned
Knowledge, Skills, and Abilities
Must have excellent communication and customer service skills
Ability to multi-task and be detail oriented
Ability to work independently and be an enthusiastic team player
Possess assessment skills, ability to engage families, and establish and maintain relationships with social services and other service providers
Must have a high degree of discretion dealing with confidential information
Available to work non-traditional hours, including weekend and evenings to support specific programmatic schedules, crisis intervention needs, and on-call support. Requires frequent transportation of children and families
Ability to work effectively with clients, staff, families, and community contacts
Qualifications
Bachelor’s Degree in a human services related field with 1 year of experience
Master’s Degree in a human services related field with 2 years of experience
Valid New York State driver’s license, adequate auto insurance, and reliable transportation to travel locally on a regular basis is required
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.
