Job detail

Home Care Assistant On-Call

The Highlands At Wyomissing

#GED #Compassionate #Interpersonal Skills #CNA #Record Keeping #Transportation #Safety #Dependable #Personal Care

Quick overview

The On-Call Home Care Assistant provides high-quality home care services including companionship, personal care, transportation, and support, responding to urgent concerns outside normal business hours. Essential functions include handling phone calls promptly, adjusting schedules for coverage, and problem-solving to meet client needs while maintaining accurate records.

Requirements summary

Candidates should possess a heart for service, dependability, and the ability to handle situations tactfully, especially during evenings, nights, and weekends. Preferred qualifications include a High School Diploma or GED and 1-3 years of personal care or home care experience, though CNA certification is not required.

high schoolDependabilityInterpersonal SkillsCommunicationFlexibilityRecord KeepingProblem SolvingCompanionshipTransportationPatiencePersonal CareCaregivingSensitivityHome SupportWeb-based Software ProficiencyStrong Judgement

Job description

If you have a heart for service, strong judgement, and a desire to bring positivity into someone’s daily life, we’d love to meet you! We are seeking a dependable and experienced caregiver who can tactfully and effectively handle situations that may arise outside of normal business hours. This individual will provide support, respond to urgent concerns and ensure the safety and well-being of those in our care during evenings, nights and weekends. This position may require assistance with basic caregiving duties when necessary.

Summary of Responsibilities

The Home Care Assistant – On Call provides resident/clients and families with the highest quality of home care services which include companionship, personal care, transportation and home support as well as a wide variety of ancillary services depending on the specific needs and service plan of the client. All services listed in the service plan are provided, including any additional services requested if allowed by state regulations and Aspire for Well-Being Home Care (Aspire Home Care) policies. Services are provided in a caring and compassionate manner that recognizes individual needs, preferences and rights.

The content of this job is to describe the general nature and level of work expectations performed by incumbents in this classification.

Essential Functions

Handles a variety of phone calls/messages within 20 minutes of receipt
Functions as a resource for inquiries about Home Care services on The Highlands campus and in the community
Tactfully deals with employees, clients, guests, and others; consistently demonstrates tolerant and courteous behavior
Adjusts the schedule as needed to provide coverage for clients in case of an absence and provides the necessary service(s) if a substitute cannot be found
Notifies clients and/or facility of any changes to an existing clients’ schedule
Problem-solves using available resources to meet client needs
Proficiency with web-based software
Provides accurate record keeping of all On Call activities

Travel

Travel may be expected for this position, including local travel, as required by a client service plan or service address.

Education and Experience Requirements

High School Diploma or GED preferred