Float Clinical Secretary (Physician Practices)

Schedule and location

M-F, hours range between 6:30am and 5:30pm depending on what office you would cover.

Main Function

• The Clinical Secretary participates in the multi-disciplinary, team-based process of patient care via the provision of office administrative support.
• The Clinical Secretary plays a vital role in assuring whole patient care is made available to each individual via answering phones, convenient appointment scheduling, accurate & timely referrals & prior authorizations as well as issue resolution.
• Responsible verifying eligibility, collecting appropriate patient payments as well as ensuring compliance and appropriate maximum reimbursement.
• He/she must also understand, interpret and apply knowledge on multiple insurance benefits to specific patient needs.
• The Clinical Secretary will input, classify and manage documentation in the office’s electronic medical record system.
• The Clinical Secretary will assist in, and perform diverse tasks required to maintain an efficient and organized office.
• Actively support physicians and nurses and be an enthusiastic participant in dept. meetings & actively identify ways to improve processes and service to patients.
• The Clinical Secretary functions under the direct supervision of the Practice Manager or Clinical Coordinator and under the daily guidance of providers.
• Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
• Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public.

Required Job Specific Competencies

• Demonstrates skill in administrative support within a medical office setting including but not limited to use of an Electronic Medical Record (EMR), Microsoft Word, insurer systems, etc. as well as creative and efficient appointment scheduling, document classification, patient outreaches, insurance verification, Medicare Secondary Payor and other forms accuracy and HIPAA compliance.
• Shows caring and concern for all patients.
• Demonstrates patient centered approach to care, adhering to all NCQA’s Patient Centered Medical Home (PCMH) requirements for the delivery of evidence-based care that supports the population needs.