Referral coordinator - Axis spine

Northwest Specialty Hospital is seeking a detail-oriented Referral Specialist to join our Axis Spine Team!

We need someone with a professional demeanor who can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask!

Under the supervision of the Practice Manager, the Referral Coordinator will facilitate referrals from our Family Medicine providers to other hospital providers, specialists, and outside facilities. This position is responsible for partnering with multiple insurance companies for authorizations, ensuring referrals are maintained in a timely manner, and sent to the appropriate provider. The Referral Coordinator will assist patients in the coordination of care and provide details to patients regarding the status of their referral to outside providers. Answer incoming calls and redirects as needed in a friendly, timely, and professional manner.

Qualifications

• and Preferred Experience:
• Knowledge of basic computer programs such as the Microsoft Office Suite
• Computer skills in utilizing word processing, integrated EMR database, and other functions
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Prior experience in a healthcare setting is required

About Northwest Specialty Hospital

• Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians.
• The physicians have invested personally, professionally, and financially in the care of the patients and the staff.
• They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients.
• Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County that span across multiple specialties.
• Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction.
• Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!!