Recovery Navigator 11-145 - SC/Anaheim Emergency Shelter (AES)

Miscellaneous Duties

• Participate in Homeless Service staff meetings and trainings.
• Assist in education and development of student interns including the orientation of new interns, planning, and daily duties; co-lead groups as needed.
• Utilize conflict management, de-escalation and crisis intervention techniques in emergency situations.
• Participate in Social Service and Community meetings such as the Recovery Collaborative.
• Assist in maintaining positive working relationships with community partnerships.
• Assist the Program Supervisor as requested and perform other assignments/duties as directed.
• Other duties as assigned.

• Leadership Core Competencies
• Problem Solving/Conflict Resolution – Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service - Manage difficult and/or emotional clients, residents, staff, and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes.
• Oral & Written Communication - Speak & write professionally, clearly, and persuasively in a variety of potentially challenging situations; edit work for spelling and grammar; seek clarification and respond appropriately to questions.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Compassion – Offers support through active listening and understanding to guests engaging in recovery services, maintaining sensitivity and refraining from providing judgement by providing trauma informed care and harm reduction.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs.

PAY RATE

$22.00-$24.00/hr.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• CADC or equivalent preferred
• Minimum 1 year experience working with people in recovery, mentally ill and homeless.
• Must be able to read, write and communicate in English.
• Must be in good physical health and mental health, capable of meeting the demand of the position.

• Skills, Knowledge & Abilities
• Driving Test and clean MVR check (if applicable).
• If working in vicinity of children a criminal background, check is required with certification for Protect the Mission policies and procedures.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to work with, direct, and relate well with co-workers, community members, and guests/clients.
• Able to function in a fast-paced, frequently changing environment and have flexible availability.
• Must possess good Guest Relations and time management skills.
• Computer literate; effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs