Permanent Supportive Housing Case Manager- 11-145-SC/Orange County

• Life Skills (10% of time)
• Prepare and conduct life skills classes for residents and coordinate with outside vendors to come onsite and offer classes. Classes may consist of budgeting, nutrition, AA/NA, work readiness, tenant rights, and other related skills.

• Recommended Core Competencies
• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions in collaboration with colleagues and supervisor as needed.
• Customer Service - Manage difficult and/or emotional residents, staff, and/or guests; promptly address their needs to ensure mutually satisfying outcomes.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions via active listening.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

PAY RATE

$26-28.00/HR

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate computer, fax, and telephone.
• Ability to lift up to 40 lbs.
• Ability to drive and conduct in home visits with clients.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• High School Diploma/GED requires, BSW or equivalent degree (preferred).
• Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
• Minimum 1-year experience working in Permanent Supportive Housing Case Management.

• Skills, Knowledge & Abilities
• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
• Minimum 1-year experience working in Permanent Support
• Experience with tenant/landlord relationships preferred.
• Must be in good physical health and mental health, capable of meeting the demand of the position.