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  3. Intake Coordinator | Los Campeones
GC

Intake Coordinator | Los Campeones

Gandara Center·Chicopee, Massachusetts

$21/hr·Full Time·On Site·2-5 yrs·Posted 4 months ago
Practice for this role

About the role

The Intake Coordinator is responsible for tracking and monitoring referrals, managing office tasks, and ensuring compliance with performance specifications. They also participate in marketing efforts and assist in scheduling presentations to generate referrals.

Why Work for Gandara

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits

  • Retirement Plan 403(b)
  • Health, Dental, Vision, Pet and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days
  • Mileage Reimbursement

Salary

$20.63

Additional Benefits

  • Career Growth Opportunities
  • Culturally Diverse population
  • Clinical Licensing Support

Job Title: Intake Cordinator

Work Location

Ware, Ma.

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary

Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI/ CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.

Duties: and Responsibilities:

  • Client Service Responsibilities
  • MABHA
  • Referral Tracking
  • Waitlist Tracking and Compliance Calls
  • Opening/ Closing Electronic Health Record Packets
  • CSA Workbooks
  • Referral Source Tracking
  • Marketing
  • Contacting referral sources from waitlist when immediate openings are available
  • Informing admin about waitlist status or need for referrals via email
  • Scheduling Presentations for admin to generate referrals
  • Supervise the according program/ staff.
  • Participate in monthly department meetings.
  • Office Management; i.e. Supply ordering, supply tracking, and any other office needs
  • Performs other related duties and responsibility as assigned by Supervisory Staff
  • Administrative Responsibilities/ Record Keeping
  • Data Entry
  • Reporting on monthly numbers (i.e. number of referrals, number of opening/ closings, etc.)
  • Management of closed charts/ storage
  • Receptionist and other clerical duties
  • Knowledge, Skills, and Abilities Required
  • Ability to work with Target Population
  • Ability to work independently and as part of a team
  • Ability to structure and Organize job responsibilities with minimal supervision
  • Demonstrate good verbal and written communication skills
  • Displays sound judgement
  • Ability to provide goal-oriented services
  • Works well as a team member
  • Strong communication and writing skills
  • Bilingual: (Spanish/English & Nepali/English)

Minimum Qualifications

  • High school degree or equivalent; post-secondary education an asset
  • At least 2 years of clerical experience
  • Bilingual skills in Spanish-English required
  • Microsoft Office proficient (e.g. Excel, Word, Power Point)
  • Flexibility to work shifts, including evenings, as required
  • Ability to organize, prioritize and work under extreme work pressure, heavy workloads and deadlines
  • Positive attitude and work ethic
  • Excellent verbal and communication skills
  • Must be team oriented
  • To provide supervision as indicated of the consumer’s prescribed medications and record this in his/her progress notes.
  • To adhere to program and agency policies and procedures.
  • To attend all staff meetings and all trainings as required by the funding source and/or the Agency.
  • Represents Agency in a professional manner.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Requirements

Candidates must have a high school degree or equivalent, with at least 2 years of clerical experience and bilingual skills in Spanish-English. Proficiency in Microsoft Office and the ability to work independently and as part of a team are also required.

  • high school
  • Teamwork
  • Organizational Skills
  • Communication Skills
  • Record Keeping
  • Supervision
  • Data Entry
  • Office Management
  • Client Service
  • Judgment
  • Marketing
  • Clerical Skills
  • Bilingual Skills
  • Microsoft Office Proficiency
  • Referral Tracking
  • Goal-Oriented Services
  • Waitlist Tracking

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$21/hr
Location
Chicopee, Massachusetts
Posted
Mar 12, 2026
Application
Employer website
GC

Hiring organization

Gandara Center

The mission of the Gándara Center is to promote the well being of Hispanics, African Americans, and other culturally diverse populations through innovative culturally competent behavioral health, prevention, and education services. EMPOWERMENT, INNOVATION, COMMUNITY Founded in...

Salary listed on 12 jobs
IndustryMental Health Care
TypeNonprofit
Size501-1,000 employees
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Market context

Bilingual intake roles stay competitive

In Massachusetts, intake coordinator roles are often competitive because employers look for bilingual Spanish-English candidates who can manage clerical work, communicate clearly, and use Microsoft Office with minimal supervision. This position stands out for applicants with a high school diploma or equivalent and at least 2 years of clerical experience, plus the ability to work independently and on a team. Review the AI-summarized requirements and benefits here to save time before applying, then tailor your resume to show bilingual front-desk or intake experience.

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