Outpatient Pediatric Primary Care Advise Nurse-BSN/IN OFFICE

Description We are seeking an experienced and compassionate BSN with a minimum of two years of outpatient pediatric primary care office experience to join our team as a Pediatric Advice Nurse. This position focuses on providing clinical guidance to parents and caregivers by phone in the office and through electronic communication, and care coordination to support providers in delivering high-quality pediatric care in office. The ideal candidate has strong clinical judgment, excellent communication skills, and the ability to work efficiently in a busy pediatric practice.

Requirements

• Provide telephone triage and clinical advice to parents and caregivers regarding pediatric health concerns using established protocols
• Communicate clearly with families regarding treatment plans, medications, and home care instructions
• Document all patient interactions and clinical advice in the Electronic Medical Record (EMR) system
• Respond to patient portal messages and clinical inquiries in a timely manner
• Coordinate same-day sick appointments based on clinical assessment and provider availability
• Assist providers with reviewing and communicating lab results, test results, and follow-up care instructions
• Process and manage prescription refill requests according to provider guidelines
• Monitor and manage patient messages, clinical calls, and follow-ups to ensure continuity of care
• Collaborate with pediatricians, nurse practitioners, and office staff regarding patient care needs
• Provide patient and family education on pediatric illnesses, medications, vaccines, and preventive care
• Always maintain HIPAA compliance and patient confidentiality
• Support office workflow and assist with care coordination, referrals, and care management when needed
• Complete various childcare and school health forms.
• Write letter of medical necessity for insurance, accommodation and any other required correspondence.

Qualifications

• Active PA Registered Nurse (BSN) license in good standing
• Minimum of two (2) years of pediatric experience in a medical office setting required
• Experience with telephone triage in a pediatric practice preferred