Benefits Verification Clerk

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!

Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members? ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny!

ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of everything we do!

Key Responsibilities

• Works with team members to resolve challenges and receive training and support.
• Demonstrates the ability to deal with patients and insurance companies
• Identifies billing and insurance coverage problems and communicate with the Billing Manager and Utilization review.
• Assists with logistical and/or clerical problem resolution related to the patient’s medical records, authorization and billing issues.
• Pre-verify benefits and eligibility for all HMO, PPO, Commercial, and Medicaid insurances for all old and new patients/clients.
• Contact insurance companies by telephone to verify benefits.
• Entering the patient’s benefits information in KIPU CRM Software and assigning it to the appropriate Intake Coordinator.
• Monitor all incoming faxes and disturbed them to the appropriate people
• Input authorization information in the appropriate patient’s chart that is received via fax
• May access protected health information (PHI) and other information only to the extent that is necessary to complete your job duties.
• Encouraged and expected to report, without the threat of retaliation, any concerns regarding Addiction Recovery Care Center/Odyssey, Inc.’s policies and procedures on persons served/clients privacy and any observed practices in violation of the policy to their supervisor.
• Protect the privacy of all persons served/clients information in accordance with Addiction Recovery Care Center/Odyssey, Inc.’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider.