Samaritan Daytop Village
Location
New York
Salary
$48,000 / YEAR
The Client Benefit Specialist meets with newly admitted clients within 1-2 days to determine eligibility for benefits like Medicaid and Social Security, ensuring all interactions are documented accurately in the EHR system, Avatar. Responsibilities also include gathering necessary information, maintaining organized records, following up on paperwork, and coordinating with agencies to ensure clients access entitled financial benefits.
A High School diploma or GED is required, though an Associate's or Bachelor's degree is preferred, along with strong communication and detail-oriented documentation skills to support billing and compliance. Candidates must demonstrate empathy, the ability to work under pressure, strong organizational skills, and familiarity with federal/state programs is preferred.
Conduct interviews and assessments with every newly admitted client within the first 1–2 days, approximately 20–30 new clients monthly Gather client information to determine eligibility for benefits and estimated length of stay Maintain organized records of client interviews, assessments, and benefit status. Ensure timely and accurate documentation of assessments, services, and benefits in agency systems, including our EHR, Avatar Follow up on required paperwork to support benefit applications and re‑certifications Clearly communicate with and coordinate with federal, state and city agencies and community partners to help clients financially access entitled benefits Work closely with Directors and Case Managers to monitor clients’ financial needs and ensure services are aligned with available benefits Manage a caseload and provide ongoing support to clients regarding their benefits Prioritize accuracy and timeliness to ensure the agency can bill correctly and continue providing quality care
High School diploma or GED required; Associate’s or Bachelor’s degree preferred Strong oral and written communication skills Detail oriented with accurate data entry and documentation skills to support billing and compliance Empathy and care in working with diverse clients experiencing substance use disorders and mental health challenges Ability to work under pressure with high accountability for timely processing of benefits Strong time management and organizational skills to manage caseloads and track multiple deadlines Basic computer skills with the ability to use the Microsoft Suite and software for documentation such as EHR systems (e.g., Avatar) Familiarity with federal and state programs such as Medicare, Medicaid, Social Security, and public assistance programs, preferred Experience with case management or client intake preferred
This is a full-time non-exempt role with an hourly rate of $26.37 (annualized at 35 hours per week to $48,000) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement. This role is an in-person located in Briarwood, Queens with the potential to work remotely 1 day a week after 90 days based on performance and completing an introductory period. The Client Benefits Specialist works Monday-Friday, with some flexibility around standard working hours (Example: 9am-5pm, 8am-4pm, or 7am-3pm) based on mutual agreement with the manager for this role. #li-onsite
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