The specialist functions as a case manager within an Assertive Community Treatment (ACT) team, primarily responsible for providing assertive treatment services, implementing treatment plans, and coordinating direct services in a community setting. This role also involves developing individualized service plans, acting as a member advocate, coordinating discharge plans, and providing essential after-hours on-call support.
Requirements summary
Candidates must meet specific educational criteria, which can range from a Master's degree in a behavioral health field to a high school diploma plus three years of related experience, with a minimum of one year working with seriously mentally ill adults required. Additionally, maintaining current CPR, First Aid, Therapeutic Options certifications, a valid Arizona driver's license, and being at least 21 years old are mandatory.
high schoolassociate degreebachelor degreepostgraduate degreeCase ManagementCommunicationCustomer ServiceTime ManagementProblem SolvingTreatment PlanningCrisis InterventionMicrosoft OfficeCritical ThinkingTypingRehabilitationService CoordinationOn-call CoverageMember AdvocacyAssertive Community Treatment
Job description
As a member of an Assertive Community Treatment (ACT) team, functions as a case manager with primary responsibility for providing assertive treatment services, implementing plans for treatment, rehabilitation and support services.
Coordinates, monitors, and provides direct services to members in a community setting.
Participates in the development of individualized service plans (ISPs) and provides/coordinates services related to ISPs.
Acts as a member advocate, coordinates services and discharge plans, and assists in crisis intervention.
Provides after-hours care, on-call coverage, and support to all members being served by the ACT team.
All members of our team are expected to provide services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems.
A complete job description is available upon request.
Requirements
Education, Certification, and Experience Requirements
Must possess one of the following:
Master's or bachelor's degree with a behavioral health or related field
Bachelor's degree in a non-related field PLUS one year related experience
Associate's degree in any field PLUS one year related experience
High school diploma or equivalency certificate PLUS three years' related experience
Minimum (1) one year working with seriously mentally ill adults required; previous experience working on an ACT team or equivalent experience preferred.
Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network)
Must maintain a valid Arizona driver's license and car insurance
Must be at least 21 years of age.
Knowledge, Ability, and Skills
Must have the ability to maintain excellent member and family relationships and provide excellent customer service
Requires effective written, verbal and interpersonal communication skills
Ability to stay organized and have critical thinking, time management and problem solving skills are a must
Benefits
Dental insurance
Vision insurance
Medical insurance
Retirement plan
Employee discounts
Tuition reimbursement
Life insurance
Disability insurance
Paid sick time
Holiday time
Vacation time
Employee assistance program
Health savings account
Flex spending account
Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.)
Ability to type 25 to 40 WPM is preferred
Must be proficient in Microsoft Office software
Must be able to utilize the internet and various web browsers
Compensation and benefits
This position is offered at a fair, competitive salary.
Medical, Dental, and Vision insurance
Health Savings and Flex Spending account options
Paid sick, vacation and holiday time (10 paid holidays per year!)
Tuition reimbursement
Retirement plan (403b) with company match
Disability insurance
Basic life insurance with the option to purchase supplemental insurance
Employee Assistance Program
Employee Discounts
When you consider everything—the salary, the benefits, the ongoing training and support we offer, and the impact you’ll have on the lives of others—it could be the right opportunity for you.
Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.
Southwest Network is an equal opportunity employer.
About our adult services division
For adults with serious mental illness, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. We help people define their personal goals for recovery and manage their symptoms so they can achieve those goals. With our integrated health services, care and support, they discover strengths they didn’t know they had and are able to build futures filled with hope, meaning, and wellness.
Our Assertive Community Treatment (ACT) program focuses on providing intense, frequent, face-to-face services to members with persistent and severe mental illness and/or substance use disorders.
Its primary goal is recovery through community treatment and habilitation.
Most services are provided in the community, when and where members need them.
ACT services reduce crises and helps members learn skills that are needed to integrate into the community and live independently without supports.
This evidence-based practice helps improve outcomes for people who are most at-risk of homelessness, psychiatric hospitalization, and institutional recidivism.
About southwest network
Southwest Network provides integrated behavioral and physical health services, caring for both the mind and body for whole health and wellness. We provide treatment programs for seriously mentally ill adults and children and adolescents with complex emotional and behavioral needs. We are committed to their recovery, and we work together to offer hope, support individual goals, encourage self-sufficiency, and change lives. We do whatever is needed for the individuals and families we serve.
We truly understand how important our employees are to those they care for, and how critical they are to our mission. As one of our employees, we will look after as many of your professional and personal needs as we can and make sure your work environment is productive, yet pleasant and informal. We are committed to offering you opportunities for personal and career growth, and we value and reward innovation, collaboration, dedication, and strength.
