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  3. Case Manager | Hairston House
GC

Case Manager | Hairston House

Gandara Center·Northampton, Massachusetts

$23 - $26/hr·Full Time·On Site·2-5 yrs·Posted 4 months ago
Practice for this role

About the role

The Case Manager will provide advocacy and case management services, developing supportive relationships with clients while ensuring their care and safety. Key duties include completing all required clinical documentation, facilitating evidence-based recovery groups, and conducting individual case management sessions.

Why Work for Gandara

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits

  • Retirement Plan 403(b)
  • Health, Dental, Vision, Pet and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days
  • Mileage Reimbursement
  • Salray: Hourly Range | $24.00

Additional Benefits

  • Career Growth Opportunities
  • Culturally Diverse population
  • Clinical Licensing Support

Job Title: Chicopee | SUD | Case Manager

Work location: Chicopee, MA

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Job Summary

We're in search of a Case Manager to work within the Gándara Residential Services team model, establishing open communication, support, and accountability among workers and consumers. The Case Manager is accountable to the Program Director/Clinical Supervisor, who is responsible for providing supervision and training. The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and maintains a high level of commitment to the program.

Duties and Responsibilities

  • To share all program expectations and responsibilities with Recovery Specialist I, II
  • To provide advocacy/case management services,
  • To develop strong, supportive relationships with the clients, and provide for client care and safety.
  • To complete all clinical documentation and casework for assigned residents: including but not limited to: adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary, and transition/discharge/aftercare planning.
  • To maintain updated clinical notes and reporting in accordance to established record keeping procedures.
  • To facilitate daily evidence based psychoeducation groups and other recovery based groups
  • To provide weekly individual case management sessions with assigned residents
  • To administer and complete the EIM/ESM forms and adhere to funding sources requirements
  • To maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits and encourage growth and development.
  • To be capable of assuming enhanced responsibilities for planning and overseeing on and off unit activities.
  • To develop and maintain a working relationship and knowledge of other social service agencies in the community.
  • To notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
  • To participate in all case consultation meetings, staff meetings and case conferences.
  • To administer drug/alcohol screens to residents when considered clinically appropriate.
  • To provide orientation of services to prospective clients, family members and community interest groups.
  • To utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts
  • To arrange patient transportation to outside appointments when public transportation is not available or recommended.
  • To participate in training programs (both external and internal), regularly research materials relative to chemical abuse, mental illness and treatment approaches.
  • To acquire and maintain current the necessary certifications mandated by the Agency and funding sources.
  • To adhere to program and agency policies and procedures.
  • May be required to monitor resident medication and complete hourly checks as needed

Minimum Qualifications

  • Associates Degree + 2yrs experience
  • Bachelor’s degree + 1-2 years’ experience preferred.
  • Demonstrated strong communication and interpersonal skill, including conflict resolution.
  • Experience providing substance abuse services
  • Demonstrated organizational skill, able to multi-task.
  • Demonstrated ability to lead through example.
  • Must have valid driver’s license and must meet Agency requirements for driving history records.
  • Must have availability of an automobile to transport clients or perform other supportive services as necessary.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Minimum Qualifications

require an Associate's Degree plus 2 years of experience, though a Bachelor's degree with 1-2 years of experience is preferred, along with demonstrated experience providing substance abuse services. Candidates must possess strong communication, organizational skills, a valid driver's license, and access to an automobile for client transport.

  • associate degree
  • bachelor degree
  • Interpersonal Skills
  • Case Management
  • Communication
  • Organizational Skills
  • Multi-tasking
  • Documentation
  • Record Keeping
  • Leadership
  • Conflict Resolution
  • Action Planning
  • Group Facilitation
  • Clinical Assessment
  • Psychoeducation
  • De-escalation Techniques
  • Substance Use Services
  • Client Safety

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
$23 - $26/hr
Location
Northampton, Massachusetts
Posted
Mar 16, 2026
Application
Employer website
GC

Hiring organization

Gandara Center

The mission of the Gándara Center is to promote the well being of Hispanics, African Americans, and other culturally diverse populations through innovative culturally competent behavioral health, prevention, and education services. EMPOWERMENT, INNOVATION, COMMUNITY Founded in...

Salary listed on 12 jobs
IndustryMental Health Care
TypeNonprofit
Size501-1,000 employees
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Operations roles in Massachusetts often draw steady demand in healthcare and education settings because employers need reliable coordination, compliance, and day-to-day service support. These positions can be competitive when they require specialized credentials, and this role adds a nutrition degree, dietetic internship, RD status or eligibility, and Massachusetts LDN licensure or eligibility. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then confirm your licensure timeline before applying.

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