ETSU·Kingsport, Tennessee
The Patient Health Manager coordinates outpatient care by facilitating hospital communications, managing discharge plans for continuity of care, and conducting detailed clinical assessments. This role also involves providing education to patients and families regarding preventative care and chronic diseases.
This position is located in Kingsport.
The Patient Health Manager, PHM, is responsible to the Medical Director for performing clinical, teaching, administrative, and research functions for the Department of Family Medicine.
The PHM coordinates the outpatient care of patients with a variety of medical conditions.
This is achieved by facilitating hospital communications, when indicated, and coordinating discharge plans to ensure efficient and appropriate continuity of care, and conducting detailed clinical assessments in the outpatient setting.
The PHM provides education for patients, family members, and other caregivers on details about preventative care and chronic diseases.
The PHM works by collaborating with Family Medicine Medical Directors, Program Directors, physicians, social workers, business managers, home health agencies, hospice agencies, health departments, and community-based support groups to identify support needed for patients/families.
The PHM will also assist in the coordination of insurance, participating in budget planning/management, computerizing the Family Medicine patient database, compiling and abstracting data for Family Medicine clinical protocols, and performing other related duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of the Patient-Centered Medical Home model/mission.
Knowledge of insurance industry practices and requirements.
Knowledge of area ancillary services and specialty services.
Knowledge and understanding of chronic disease and preventative care measures and their impact on patient health and well-being.
Ability to develop educational programming for patients and healthcare professionals.
Ability to communicate effectively and adapt communication styles.
Ability to use proper business/medical English.
Ability to organize, compile, and abstract data.
Ability to participate as a contributing member of a mission-driven interdisciplinary team.
Ability to use computer programs, including databases, spreadsheets, word processing, calendars, etc.
Ability to function effectively within the RN Scope of Practice and to maintain active TN licensure.
Ability to utilize electronic health records and practice management systems for job duties.
Ability to determine own priorities and to work with little supervision.
Ability to remain in compliance with HIPAA guidelines.
Required Qualifications
Active Registered Nurse (RN) license in Tennessee or a Compact State.
Bachelor’s degree in nursing (BSN) required.
Note: A highly qualified Associate-prepared RN with a minimum of 5 years of nursing experience may be considered.
Minimum of 3 years of current direct patient care experience
For information on benefits, please visit www.etsu.edu/human-resources/benefits/ [https://www.etsu.edu/human-resources/benefits/].
Application Instructions
Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
Applicants must attach the following documents: cover letter, resume, and transcripts.
Employment is contingent on a satisfactory background check.
ETSU is an Equal Opportunity Employer
University Overview (as needed)
East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.
The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.
Required qualifications include an active Registered Nurse (RN) license in Tennessee or a Compact State, and a Bachelor's degree in nursing (BSN), although an Associate-prepared RN with 5+ years of experience may be considered. Candidates must possess knowledge of the Patient-Centered Medical Home model and have a minimum of 3 years of current direct patient care experience.
Market context
In Tennessee, nursing roles often stay active because hospitals, clinics, and long-term care settings need licensed RNs who can cover full-time schedules and rotating shifts. These positions can be competitive when they include weekend, holiday, and call coverage, since employers usually look for candidates who can balance clinical skill with schedule flexibility. On this platform, the job requirements and benefits are AI-summarized from the original posting, helping you review key details faster before applying.