Job detail

PM Receptionist / Pre-Admission Specialist

Child and Family Guidance Center | CFGC

#Public Service Loan Forgiveness #Data Entry #Scheduling #Bilingual #Spanish #Mental Health #Client Services #On-site #Crisis Management #Social Services #Reception #Intake

Full Time On Site 2-5 yrs$18 / HOURPosted 2 months ago

Location

Palmdale, California

Salary

$18 / HOUR

Quick overview

The Receptionist/Pre-Admission Specialist is primarily responsible for the daily operations of the Reception department, including greeting clients, handling calls, and managing client check-ins and appointment statuses. This role also involves conducting enrollment activities, obtaining financial information, assisting with admission paperwork, and managing clinical staff schedules.

Requirements summary

Candidates must be bilingual in English and Spanish and possess a minimum of two years of experience in a medical or mental health agency office setting. A High School Diploma or GED is required, with some college preferred, alongside strong organizational, communication, and punctuality skills.

high schoolWritten CommunicationTime ManagementPrioritizationSchedulingBilingualData EntryPunctualityOral CommunicationAttendanceReceptionSpanishAppointment Confirmation

Job description

About Us & Why We're Hiring

We empower children, youth and families to flourish in vibrant communities.
Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
We serve thousands of children and families annually
We are inspired by our staff of caring and committed professionals
We are seeking passionate people to join our team

If our mission resonates, keep reading.
As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
We offer services in our offices, at schools, and in homes.
Together, we seek to create stronger, more resilient communities
Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position

We are seeking a full-time bilingual PM Receptionist / Pre-Admission Specialist for our Palmdale facility. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients, obtaining financial information and assisting clients with paperwork as needed.

What You’ll Do

Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
Handles calls from clients and assists in re-scheduling appointments.
Checks in clients arriving for appointments and notifies clinician of client’s arrival
Updates appointment status of check-in screen for missed appointments and client cancelations.
Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
Creates the enrollment and Intake folders for in office and field-based appointments.
Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
Responsible to making reminder calls to clients each day to confirm schedule appointment.
Hours:
Monday-Thursday 11:00am – 8:00pm with one-hour meal period,
Friday 8:30am – 5:00pm with 30-minute meal period
Fully on-site
Starting
Salary: $18.00 per hour

Qualifications

Bilingual in English and Spanish required
Ability to prioritize, plan work activities and use time effectively.
Ability to communicate effectively, clearly and concisely in an oral and written manner.
Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
Minimum of 2 years’ experience in a medical or mental health agency office setting
H.S. Diploma or GED with some college preferred

We’re building a diverse, inclusive team
You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance
Educational Assistance Reimbursement
Great training/learning opportunities
Supportive, friendly work environment that prioritizes YOU
Work-life balance – flexible time off policies
Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
And much more! Check out our full benefits summary https://www.childguidance.org/portfolio/benefits/

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.