HealthFirst
Location
New York
Salary
$34,900 - $54,570 / YEAR
Interns will conduct supervised outreach via phone and in-person visits to Medicare and Medicaid members for care management engagement, preventive care support, and resource navigation. They will also assist with pre/post-visit planning, use evidence-informed communication techniques, and complete a defined project aligned with departmental priorities.
Applicants must be currently enrolled in an accredited ADN or BSN nursing program and possess strong written and verbal communication skills, with comfort speaking to members by phone and engaging professionally in the community. Candidates must also be able to travel within downstate New York for home visits and possess eligibility to work in the U.S. without future sponsorship.
The Care Management and Clinical Eligibility teams partner with Medicare and Medicaid members—many of whom have complex medical, behavioral, and social needs—to improve health outcomes, member experience, and access to services. The Nursing Student Intern will support outreach and care coordination efforts that promote preventive care, chronic disease management, transitions-of-care support, and linkage to community resources. Member outreach includes both telephonic engagement and supervised home visits, in alignment with organizational policies, safety procedures, and the intern’s scope as a Nursing student. Over the course of the internship, the intern will complete a defined project aligned to departmental priorities (e.g., improving outreach effectiveness, strengthening documentation standards, improving member education workflows, or addressing gaps in care).
Conduct supervised outreach with a Clinical Eligibility Nurse or Care Manager (phone and in-person/home visits) to Medicare and Medicaid members for care management engagement, appointment reminders, preventive screenings, post-discharge follow-up, and resource navigation. Assist with pre-visit planning and post-visit follow-up (e.g., verifying contact information, compiling member education materials, tracking referrals, and confirming next appointments). Use evidence-informed communication techniques (e.g., motivational interviewing basics, teach-back) to support member understanding of benefits, care plans, and next steps. Observe and support culturally responsive interactions consistent with health equity best practices. Escalate clinical concerns, safety issues, or urgent member needs immediately to the supervising clinician per protocol. Identify barriers to care (e.g., transportation, food insecurity, medication access, health literacy) and escalate to care managers for intervention and referrals. Assist with transitions of care workflows (e.g., post-hospitalization outreach), including compiling outreach lists and documenting attempted contacts per team standards. Review outreach attempts and relevant member-reported information in care management systems per policy, including accurate, timely documentation and confidentiality/HIPAA expectations. Help analyze outreach outcomes (e.g., contact rates, engagement rates, common barriers, referral completion) and summarize findings for the team. Assist with identifying and tracking gaps in care and quality opportunities (e.g., preventive screenings, chronic condition monitoring) to support program goals (e.g., Stars/HEDIS-aligned initiatives where applicable). Document current workflows and propose improvements to increase efficiency, member experience, and/or quality performance. Complies with HIPAA requirements and maintains Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information, and adheres to local, state, federal and Healthfirst specific compliance and regulatory guidelines. Develop and present a final project readout with recommendations to internal stakeholders. Additional duties as assigned
Currently enrolled in an accredited nursing program (ADN or BSN) Strong written and verbal communication skills; comfort speaking with members by phone and engaging professionally in the community. Ability to manage multiple tasks, meet deadlines, and work effectively on a team. Prior experience requiring proficiency in Microsoft Office (Excel, Word, PowerPoint). Ability to travel around downstate New York, which includes the 5 boroughs, Long Island, Rockland, and Westchester, for supervised home visits and community-based outreach as needed. Eligible to work in the U.S. and will not require sponsorship for employment.
Must have completed at least one clinical rotation by internship start date (or equivalent school requirement). Interest in population health, care management, health equity, and/or managed care (Medicare/Medicaid). Experience (academic or work) in community health, patient navigation, case management support, or customer service. Multilingual capability based on member population needs. Familiarity with evidence-based patient education strategies and/or motivational interviewing concepts. "At this time, Healthfirst will only consider applicants who are presently authorized to work for any employer in the United States and who will not require visa sponsorship from Healthfirst now or in the future, to retain their authorization to work in the United States." WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $40,200 - $54,570 All Other Locations (within approved locations): $34,900 - $52,000 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role. Healthfirst is New York’s largest not-for-profit health insurer offering it’s nearly 1.7 million members access to high-quality, affordable healthcare. As part of the community for nearly 30 years, Healthfirst’s unique advantage is rooted in its belief that good health doesn’t start in a doctor’s office. The company’s mission is to put its members first by working closely with care providers and community leaders to address broader issues that can impact health and well-being. This value-based care model is the foundation of the company’s sustained growth in one of the most dynamic markets in the country. So, if you are passionate about what you do and want to work for a company that is focused on the future and dedicated to making a difference in people’s lives, then Healthfirst is for you. Click here to navigate back to the career site!
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