This role involves obtaining vital signs, preparing patients for examination, and meticulously maintaining up-to-date health records, focusing on medication sheets and pain assessments. Responsibilities also include preparing and maintaining exam rooms, triaging patients, efficiently navigating the EMR system, and managing appointment scheduling and referrals.
Requirements summary
Candidates must be a graduate of an accredited program for Certified Medical Assistants/Registered Medical Assistants or possess an LPN license or NC Paramedic/AEMT certification. Clinical experience of at least one year in a physician's office setting is preferred.
professional certificateCustomer ServiceProblem SolvingHIPAA CompliancePatient PreparationVital SignsAppointment SchedulingPrior AuthorizationsTriageReferral ProcessingCPT CodingICD-10 CodingPatient Follow-upEMR NavigationMedication RefillsHealth Record MaintenanceMedication Error Reduction
Job description
Overview
Obtains vital signs and general health information for patient chart and prepares patients for examination.
Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet.
Assures documentation is complete, concise, and correct.
Prepares, cleans maintains exam rooms and medical equipment for patient visits.
Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.
Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service.
Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure, as well as discussing PHI in front of anyone other than patient.
Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity.
Navigates the EMR system in an efficient manner.
Facilitates quality care management thru best practice utilization of the clinic EMR.
Promotes continuity of care seen by appropriate actions notes and prompt follow up.
Answers phones, routes calls and or takes accurate message.
Effectively communicate and accurately document via Epic EMR system relaying messages to Physicians and patient care team.
Demonstrates a sense of urgency relating to patient's level of distress.
Triages basic patient care needs, generating a telephone encounter depending upon the situation.
Assure a duplicate message has not already been started.
Manages the scheduling of patient appointments.
Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc.
Identifies barriers related to Social Determents of Health (SDOH) and notifies provider.
Accurate and appropriate use of ICD-10 and CPT codes.
Processes patient referrals for tests and referrals to specialists.
Ensure prior authorizations for visits are in place prior to patient being seen.
Monitors referral work queue for follow-up.
Assists nursing, if applicable, and/or other clinic personnel in follow up to ensure patient compliance, receipt of test results and reports from specialists.
Be proactive in contacting patient with test results.
Forwards requests for Medical Records to Health Information Management Systems.
Recognizes how fraud and abuse interplay into daily role.
Ensures orders are entered correctly to capture appropriate charges.
Refills medications according to medication refill guidelines.
Identifies barriers relevant to patient's individual needs being financial, emotional, physical, cultural, or spiritual (SDOH).
Astute and sensitive to patient satisfaction as it pertains to customer service- people skills in all clinical situations.
Other duties as assigned but within the scope of practice for the CMA/RMA by the clinic manager and/or provider.
Qualifications
Graduate of an accredited program of Certified Medical Assistants / Registered Medical Assistants or LPN license or NC Paramedic / AEMT. Prefer at least one year of clinical experience in physician office setting.
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