Integrated Care Coordinators
WELLSPACE HEALTH·Sacramento, California
WELLSPACE HEALTH·Sacramento, California
The Integrated Behavioral Health Care Coordinator supports Primary Care patients with behavioral interventions for conditions like depression and anxiety, and assists care teams by linking patients with community resources. This role involves conducting warm hand-offs, providing motivational interviewing, and documenting all patient interactions in the EHR.
The Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to Primary Care patients for behavioral interventions such as depression, anxiety, pain management, and other chronic medical conditions. The IBH Care Coordinator may also intervene in crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship. The IBH Care Coordinator supports the Behavioral Health providers, including Behavioral Health clinicians (LCSW, LMFT, Psychologists) and Psychiatric Nurse Practitioners, with behavioral activation, maintenance, and linking patients with resources in the community. The IBH Care Coordinator contributes equally to the patient care teams through case consultation, patient advocacy, mental health education, and collaborative team meetings. Required Qualifications High School Diploma or equivalent. Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency Current CPR or CPR/AED certification. Medical setting knowledge preferred with experience in various assessments, including substance abuse preferred OR an equivalent combination of education and experience sufficient to perform the job’s essential duties successfully. Bilingual in Spanish preferred; or other languages desirable. Ability to establish and maintain positive, professional relationships. Demonstrated commitment to providing services for the underserved, working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, unhoused, substance users, HIV (AIDS) infected, and/or physiologically impaired. Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills. Exceptional interpersonal skills. Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations. Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality. Maintain detailed records. Compliance with all state and federal laws and regulations about the position, including HIPAA, sexual harassment, Mandated Reporting, Scope of Practice, OSHA, etc. Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email, and database software. Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing. Assist and support the Center/Department/Program to meet standards of High Reliability. Essential Responsibilities Conducts warm hand-offs between the patient and referring primary care provider during health center hours to link patients with Behavioral Health Services. Assists patients in navigating the mental health system and appropriate linkage to various county agencies and other community resources based on patient needs and availability. Monitors and implements Patient-Centered Health Home (PCHH) goals. Monitors and implements Certified Community Behavioral Health Center (CCBHC) goals. Travels when necessary to support operational needs, meetings, and any function requiring presence. Provides Motivational Interviewing, Screening, Brief Intervention, and Referral to Treatment (SBIRT) as needed to improve abstinence and harm reduction outcomes for people with substance use disorders. Documents all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines. Maintains and adheres to confidentiality and privileged communications (patient, employee, and organization). Assists with related data collection, related projects, initiatives, utilization, and review activities. Performs other duties as assigned. Benefits A successful candidate will receive regionally competitive salaries, above-average health benefits at reduced costs, company-paid life insurance & long-term disability insurance, an additional voluntary retirement plan with company match, and no vesting schedule requirement. Paid bereavement and jury duty leave 11 paid holidays per year Paid time off Paid sick leave Flexible Spending Program Company-paid malpractice insurance for all providers Professional development hours offered annually Physical Demands and Work Environment The work environment is characteristic of a medical clinic environment. The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. The employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not attentive to personal health and safety for themselves or their homes. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals. WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WellSpace Health is an Equal Opportunity Employer Qualifications
Candidates must possess a High School Diploma or equivalent, along with experience or education in human-related fields such as social work or psychology, and current CPR certification. A commitment to serving underserved populations and strong communication skills are essential for this role.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
