Case Manager - (HHSS - Housing Navigation + Tenancy)
The Good Seed·Los Angeles, California
The Good Seed·Los Angeles, California
The Case Manager will conduct biopsychosocial assessments and develop individualized care plans while serving as the primary contact for clients navigating clinic services and coordinating referrals. Responsibilities also include connecting clients with community resources like housing and financial assistance, and maintaining accurate documentation in the EHR.
The Case Manager delivers coordinated, patient-centered care alongside our in-house clinical team. This on-site role covers everything from intake assessments and individualized care planning to discharge and community resource linkage. We're looking for a compassionate, organized professional who thrives in a structured clinical environment and is committed to patient advocacy.
Key Responsibilities Conduct biopsychosocial assessments and develop individualized care plans in collaboration with the clinical team Serve as the primary point of contact for clients navigating clinic services and coordinate referrals to internal and external providers Connect clients and families with community resources (housing, transportation, financial assistance, social services) and assist with insurance benefits and prior authorizations Maintain accurate, timely documentation in the EHR and ensure compliance with regulatory and payer requirements Participate in clinical team meetings, case reviews, and treatment planning conferences Build trust-based relationships with clients and families, educating and empowering them throughout their care
Bachelor's degree in social work, Psychology, Counseling, Human Services, Nursing, Healthcare Administration, or related field 1–2 years of experience in case management, care coordination, or a related clinical/human services role Experience in behavioral health, substance use treatment, or primary care preferred Proficiency with EHR systems and clinical documentation Availability: Monday–Friday 3:00–7:00 PM | Saturday–Sunday 9:00 AM–3:00 PM Reliable transportation, Valid California Driver’s License, Auto Insurance. Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation
Candidates must possess a Bachelor's degree in a relevant field such as social work, psychology, or nursing, along with 1 to 2 years of experience in case management or care coordination. Preferred qualifications include experience in behavioral health or substance use treatment, along with knowledge of challenges related to homelessness.
Market context
In California, healthcare operations roles often draw steady demand because clinics and medical groups need staff who can manage scheduling, records, and front-office workflows. These positions are competitive when employers want 3+ years of healthcare office experience, Microsoft Office proficiency, and EHR familiarity such as eCW, with a bachelor’s degree or medical assistant certificate preferred. Before applying, compare your EHR and office software experience against the posting; this platform’s AI-summarized requirements and benefits help you review the original job description faster.
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