The Office Nurse is responsible for providing quality, compassionate patient care in the clinic, proactively identifying patient needs, and implementing care improvements as directed. Duties include taking vital signs, documentation, medication administration, and serving as a primary source of patient health education.
Requirements summary
Candidates must possess a High School diploma or equivalent and an active LPN license in the state of employment, along with 0 to 2 years of LPN experience and current CPR certification. Excellent communication skills and the ability to collaborate effectively in a team environment are mandatory.
high schoolTeamworkCompassionCommunicationCustomer ServiceConfidentialityAssessmentMedication AdministrationMentoringProblem SolvingHealth EducationPatient CareSterilizationStockingPrior AuthorizationsData CollectionElectronic Documentation
Job description
Explore opportunities with Holston Medical Group, part of the Optum family of businesses.
Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization.
As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high‑quality, value‑based care that exceeds expectations while making care easier, more affordable and more accessible.
Join us and discover the meaning behind Caring.
Connecting.
Growing together.
General Summary
The Office Nurse is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. As a member of the clinical staff, the Office Nurse will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care.
Duties include but are not limited to: taking vital signs, data collection with both written and electronic documentation, and medication administration. The Office Nurse is also one of the patient’s primary sources of Health Education in the Patient-Centered Medical Home Health Care Delivery Model.
Main Responsibilities
Use patient first values in assisting patients with needs
Greet patients with compassion and a friendly face
Accurately assess and record patient vital signs in electronic database
Prepare patients for examinations
Serve as a Health Educator as directed in the Patient-Centered Medical Home Health Care Delivery Model
Obtain prior authorizations and pre-certifications as needed for patients having procedures or tests
Dispose of contaminated supplies/used items
Sterilize medical instruments as needed
Ensure that exam rooms are clean and stocked for patient use
Maintain both supplies and equipment, proactively work with co-workers to stock
Benefits
Dental Insurance
Life Insurance
Paid Holidays
Paid Time Off
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Medical Insurance
401(k)
Employee Discounts
Paid Sick Time
Accidental Death and Dismemberment Insurance
Roth Retirement Plan
Health Savings Account Plan
Attend nurse meetings and other educational opportunities
May be moved to other offices upon request based upon the business need of Holston Medical Group on an occasional basis
Pick up vaccines and other medications as needed
Mail normal labs to patients and call patients with abnormal labs
Perform customer service checks on patients every 10 minutes
Change sharps container and biohazard trash
Ensure to follow policies and procedures set by Holston Medical Group
Maintain communication with providers to ensure that patents needs are taken care of
Communicate all office issues with the Nurse Manager and Regional Operations Manager
Ensure that equipment is in operating order (crash cart, defibrillator, autoclave, etc.)
Mentor new nursing staff and orient to the office
Ensure that the Health Department records are maintained for the vaccinations for children
Maintain clinical area to meet site visit standards
Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information)
Enroll patients in myHMG as directed
Direct Colon Screening
Education/Experience/Knowledge
High School diploma or equivalent required
LPN license or MA Certification by the state in which employed
0 -2 years LPN experience
CPR certified
Must possess excellent communication skills
Ability to work in a team environment and collaborate with others
Key Competencies
Compassion
Customer Focus
Ethics and Values
Learning on the Fly
Functional/Technical Skills
Problem Solving
Informing
Physical/Mental Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential
Communication with others to exchange or express information and ideas. Ability to receive detailed information through oral communication, and to make fine distinctions in sounds. Determine the accuracy, neatness, thoroughness of the work assigned and perceive general observations. Remaining upright on the feet, particularly 75% of the time. Moving about on foot to accomplish tasks. Bending body downward and forward by bending spine at the waist and/ or by bending leg and spine. Extending the hands and arms in any direction. Exerting force upon an object so that an object moves away/toward the force. Picking, pinching, typing or otherwise working, primarily with fingers. Applying pressure to an object with the fingers and palm. Perform a variety of duties, often changing from one task to another of a different nature. Perform with frequent interruptions and/ or distractions. Make appropriate job decisions following standard office policies and past precedents. Adjust priorities quickly as circumstances dictate. Ability to establish and maintain cooperative working relationships with co-workers and the public. Ability to interact appropriately with colleagues and patients for different purposes and different context.
Marginal
Must be able to remain in a stationary position at least 25% of the time. Medium work that includes moving objects up to 50 pounds occasionally. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Work independently and identify potentially more effective methods of work operations. Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point. Ability to identify and distinguish colors.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.
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