This role involves performing various clerical activities essential for the efficient operation of the patient care unit, primarily serving as the unit receptionist, handling communications, and managing documentation flow. Key duties include transcribing physician orders, maintaining patient charts and kardexes, scheduling services, and managing admissions, transfers, and discharges.
Requirements summary
Candidates must possess knowledge of various office procedures and the operation of office equipment, including computers. Required experience is 3 to 12 months, though an equivalent combination of education and experience may substitute for the stated requirements.
high schoolCommunicationTelephone AnsweringSupply OrderingOffice Equipment OperationPatient SchedulingCensus MaintenanceHealth and Safety ComplianceChart MaintenanceClerical ActivitiesOrder TranscriptionPneumatic Tube SystemOffice ProceduresUnit ReceptionistHandling Multiple PrioritiesMedical Records AssemblyComputer Information Entry
Job description
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Exemption Status: Non-Exempt Hiring Range: $19.74 - $26.96 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend Scheduled Hours: 7a-3pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 10010 - 0704 Maternity Center Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities.
Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.
I.
Major Responsibilities: 1.
Serves as unit receptionist, directs patients, visitors and others.
Answers telephone and intercom.
Takes and relays messages.
Refers unusual or questionable situations to supervisor or others.
2.
Uses pneumatic tube system, dumb waiter, and receives and transmits messages.
Arranges for specimen transport.
3.
Transcribes physician orders.
Enters orders into entry system according to standard procedure.
Utilizes down time procedures when indicated.
4.
Duplicates reports, mails and distributes same.
Prepares and maintains patient charts and kardexes.
Assembles medical records.
Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records.
Charts temperatures, pulses, blood pressures, weights and respiration.
Prepares diet sheets.
Ensures completeness of charts and chart documents.
Collates medical records according to standard procedure.
Assists physician or others in procuring medical records.
5.
Schedules patients for consults and diagnostic and therapeutic services.
Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments.
Ensures preparation of charts, rooms, ambulances and other services as required or directed.
6.
Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
7.
Maintains censuses with admissions, transfers and discharges.
8.
Arranges admission, transfer, discharge for patients.
9.
Enters, maintains, and retrieves computer information.
Orders and maintains equipment and supplies.
Maintains work area in neat and orderly fashion.
10.
Maintains unit log as necessary.
May be required to provide supply and dispatch services.
Standard Staffing Level Responsibilities: 1.
Complies with established departmental policies, procedures and objectives.
2.
Attends variety of meetings, conferences, seminars as required or directed.
3.
Demonstrates use of Quality Improvement in daily operations.
4.
Complies with all health and safety regulations and requirements.
5.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.
Maintains, regular, reliable, and predictable attendance.
7.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II.
Position Qualifications: License/Certification/Education: Required: 1.
Equivalent to high school plus additional specialized training.
2.
Knowledge of a variety of office procedures, operation of office equipment such as computer.
Experience/Skills: Required: 1.
Ability to handle multiple priorities and effective communication.
2.
3 to 12 months experience.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments.
The competencies will be maintained and attached to the departmental job description.
Responsible managers will review competencies with position incumbents.
III.
Physical Demands and Environmental Conditions: Work is considered sedentary.
Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other.
Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.
If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.
We will make every effort to respond to your request for disability assistance as soon as possible.
At UMass Memorial Health, everyone is a caregiver.
No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.
Who is a caregiver?
It’s not just the person who delivers the care.
It’s all the people who make it work … and make it better.
Caregivers give everything that helps patients heal, from expertise to extra attention.
They give clean, comfortable rooms.
Fast, accurate answers.
And an easier, less stressful experience.
They give warm, reassuring smiles, and helping hands.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other.
And everyone, in their own unique way, plays an important part, every day.
