Status Neutral Case Manager

Description Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services. Client Services · Engage in outreach activities at various community sites to identify clients in need of case management services. · Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources. · Conduct referral and linkage activities to housing, food programs and other customer needs. · Develop and maintain database of professional contacts. · Establish, maintain and update client case records using approved agency forms and procedures. ensure confidentiality of all records. · Provide relevant literature to clients and members of the community. · Coordinate with social services and insurance companies or other financial services to ensure ability to pay for care. · Assist with insurance and benefit applications · Advocate for clients who have legal benefit concerns Assist homeless or precariously-housed clients towards more stable housing

Reporting / Monitoring · Establish, maintain, and update client case records using approved agency forms and procedures · Ensure confidentiality of all records · Prepare monthly reports in accordance with agency policies and procedures · Maintain and update client information in E-Compass and CAREWare Hyacinth Representation / Advocacy · Attend and participate in staff meetings and supervisory conferences · Maintain working relationships with other community providers · Observe established administrative procedures · Provide written reports and maintain statistics as required · Represent the agency at community events, meetings, and conferences · Adhere to Hyacinth policies and procedures including customers confidentiality provisions Training and Certifications · Attend and participate in staff training opportunities

Requirements

Preferred Minimum Education: Bachelor's degree and one-year previous office experience. A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience Other: Candidate must have excellent oral presentation and writing skills. Expressed commitment to Hyacinth philosophy Preferred Area of expertise: Knowledge of supportive services and community resources.