Job detail

Genetic Counselor Assistant - Part Time Days M/W/F

Yale New Haven Health

#Customer Service #Data Entry #Medical Terminology #Insurance Authorization #Quality Initiatives #EPIC #Front Desk Support #Biological Samples

Quick overview

The role involves performing clerical, communication, and coordinative functions, including distributing test results, managing test requisitions, packaging samples, and handling insurance authorizations. A large portion of the duties will concentrate on communication tasks and data entry within the Progeny database.

Requirements summary

A Bachelor's Degree is required, along with one to two years of administrative and/or customer service experience, though prior office/patient experience is preferred. Candidates must possess excellent communication, interpersonal, organizational skills, strong attention to detail, and the ability to multitask and problem-solve.

bachelor degreeAttention To DetailInterpersonal SkillsOrganizational SkillsProblem SolvingData EntryDatabase ManagementTelephone EtiquetteClericalCommunicationsQuality InitiativesInsurance AuthorizationPedigree CreationCoordinative

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction of the Genetic Counselor Leaders and in cooperation with all DMT members, performs a wide range of clerical, communications and coordinative functions. Receive and distribute genetic testing results, complete test requisitions to outside laboratories via electronic and paper formats, package biological samples for outside lab analysis, manage insurance authorization process through online systems with occasional phone contact with insurance companies, outside labs and patients if further information is needed, update and create pedigrees, enter test results and manage other tasks in Progeny database, participate in department quality and efficiency initiatives and materials creation and provide occasional support to front desk and intake team during PTO as other duties allow. The largest concentration of duties will lie in the areas of communication and data entry.

EEO/AA/Disability/Veteran

Responsibilities

1.
Communication Duties 1.1 Serve as the point person for communication with outside testing laboratories regarding requests for additional documentation, questions on orders, etc. and engage genetic counselors as needed.
2.
Data Entry 2.1 Assist the Genetic Counselors in the coordination of genetic testing through completion of test requisitions for outside laboratories, and the management of the insurance authorization process through online systems.
3.
Clerical Duties 3.1 Create materials including fact sheets and brochures for the program under the direction of program leadership.
4.
YNHH Service Standards 4.1 Maintains and upholds Yale-New Haven Hospital?s established standards and image as well as those of the Smilow Cancer Hospital.

Qualifications

EDUCATION Bachelor's Degree required.
Knowledge of medical terminology and cancer genetics a plus.
EXPERIENCE One to two years of administrative and/or customer service experience.
Extensive computer experience and prior office/patient experience preferred.